Experience

Dakota Electric Association

• United States
• Utilities
• 1 - 100 Employee

• Engineering Service Representative

  • Oct 2021 - Present

• Member Service Representative

  • May 2006 - Oct 2021

  -Assisted Members on the phone, in person and through Chatbots with answering questions, resolving issues, account setup and closing.-Addressed billing inquiries, payment arrangements and general account questions.-Interfaced with billing department to resolve billing issues. -Communicated with meter readers to schedule disconnects and reconnects-Contacted realtors and complexes regarding change of address.-Trained new hires and provided them with ongoing guidance.



Northwest Airlines

• Airlines and Aviation
• 700 & Above Employee

• Customer Service Representative

  • Jun 1985 - May 2006

  -Assisted customers with ticketing, luggage and boarding procedures. - Serviced air freight customers and small package delivery services. - Helped passengers and travel agents book flights and car rentals, reconfirmed reservations, verified flight arrival times, communicated with customers regarding schedule changes and cancelled flights. -Edited and input reference material into company computer reference system. -Researched and logged engine maintenance records in Maintenance Engineering department.



Ehlers Retail Services

• Redwood Falls, Minnesota, United States

• Assistant Buyer

  • Jul 1983 - Jan 1985

  -Assisted in the buying of womens sportswear for 16 stores. -Participated in buying trips to New York and Minneapolis markets. -Extensive travel to stores to educate and motivate sales staff as well as to ensure presentation and merchandising standards were met. -Created a merchandise distribution system using historical sales data. -Assisted in the buying of womens sportswear for 16 stores. -Participated in buying trips to New York and Minneapolis markets. -Extensive travel to stores to educate and motivate sales staff as well as to ensure presentation and merchandising standards were met. -Created a merchandise distribution system using historical sales data.