Sheila Flodin
Engineering Service Representative at Dakota Electric Association- Claim this Profile
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Bio
Experience
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Dakota Electric Association
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United States
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Utilities
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1 - 100 Employee
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Engineering Service Representative
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Oct 2021 - Present
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Member Service Representative
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May 2006 - Oct 2021
-Assisted Members on the phone, in person and through Chatbots with answering questions, resolving issues, account setup and closing.-Addressed billing inquiries, payment arrangements and general account questions.-Interfaced with billing department to resolve billing issues. -Communicated with meter readers to schedule disconnects and reconnects-Contacted realtors and complexes regarding change of address.-Trained new hires and provided them with ongoing guidance.
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Northwest Airlines
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Airlines and Aviation
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700 & Above Employee
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Customer Service Representative
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Jun 1985 - May 2006
-Assisted customers with ticketing, luggage and boarding procedures. - Serviced air freight customers and small package delivery services. - Helped passengers and travel agents book flights and car rentals, reconfirmed reservations, verified flight arrival times, communicated with customers regarding schedule changes and cancelled flights. -Edited and input reference material into company computer reference system. -Researched and logged engine maintenance records in Maintenance Engineering department.
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Ehlers Retail Services
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Redwood Falls, Minnesota, United States
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Assistant Buyer
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Jul 1983 - Jan 1985
-Assisted in the buying of womens sportswear for 16 stores. -Participated in buying trips to New York and Minneapolis markets. -Extensive travel to stores to educate and motivate sales staff as well as to ensure presentation and merchandising standards were met. -Created a merchandise distribution system using historical sales data. -Assisted in the buying of womens sportswear for 16 stores. -Participated in buying trips to New York and Minneapolis markets. -Extensive travel to stores to educate and motivate sales staff as well as to ensure presentation and merchandising standards were met. -Created a merchandise distribution system using historical sales data.
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Education
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University of Wisconsin-Stout
Bachelor of Science - BS, Clothing Textiles Design, Business Administration minor