Sheila Amat
Customer Service Operations Specialist at ESW- Claim this Profile
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English Full professional proficiency
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Bahasa Full professional proficiency
Topline Score
Bio
Desmond Loke Joon Keat
I have always found Sheila as a dependable, helpful and knowledgeable. She is excellent in whatever she works and tasks taken up. She has excellent leadership qualities and is also extremely popular among our teammates. It also known that she solves conflicts with ease and handles situation tactfully without any problem.
Zuzi Amat-Wayne
Sheila is very passionate about the work that she does and she brings a positive "can-do" attitude to her work. Sheila is friendly, focused, dedicated, adaptable and a creative team player. She values the strong relationships she has with her colleagues and customers. Customer service excellence is Sheila's strongest forte and this is often displayed in her engagement with customers in a calm, helpful and professional manner. Sheila certainly enjoys work that gives her a sense of accomplishement and purpose. A credit to our firm.
Desmond Loke Joon Keat
I have always found Sheila as a dependable, helpful and knowledgeable. She is excellent in whatever she works and tasks taken up. She has excellent leadership qualities and is also extremely popular among our teammates. It also known that she solves conflicts with ease and handles situation tactfully without any problem.
Zuzi Amat-Wayne
Sheila is very passionate about the work that she does and she brings a positive "can-do" attitude to her work. Sheila is friendly, focused, dedicated, adaptable and a creative team player. She values the strong relationships she has with her colleagues and customers. Customer service excellence is Sheila's strongest forte and this is often displayed in her engagement with customers in a calm, helpful and professional manner. Sheila certainly enjoys work that gives her a sense of accomplishement and purpose. A credit to our firm.
Desmond Loke Joon Keat
I have always found Sheila as a dependable, helpful and knowledgeable. She is excellent in whatever she works and tasks taken up. She has excellent leadership qualities and is also extremely popular among our teammates. It also known that she solves conflicts with ease and handles situation tactfully without any problem.
Zuzi Amat-Wayne
Sheila is very passionate about the work that she does and she brings a positive "can-do" attitude to her work. Sheila is friendly, focused, dedicated, adaptable and a creative team player. She values the strong relationships she has with her colleagues and customers. Customer service excellence is Sheila's strongest forte and this is often displayed in her engagement with customers in a calm, helpful and professional manner. Sheila certainly enjoys work that gives her a sense of accomplishement and purpose. A credit to our firm.
Desmond Loke Joon Keat
I have always found Sheila as a dependable, helpful and knowledgeable. She is excellent in whatever she works and tasks taken up. She has excellent leadership qualities and is also extremely popular among our teammates. It also known that she solves conflicts with ease and handles situation tactfully without any problem.
Zuzi Amat-Wayne
Sheila is very passionate about the work that she does and she brings a positive "can-do" attitude to her work. Sheila is friendly, focused, dedicated, adaptable and a creative team player. She values the strong relationships she has with her colleagues and customers. Customer service excellence is Sheila's strongest forte and this is often displayed in her engagement with customers in a calm, helpful and professional manner. Sheila certainly enjoys work that gives her a sense of accomplishement and purpose. A credit to our firm.
Credentials
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Excel Essential Training (Office 365/Microsoft 365)
LinkedInFeb, 2021- Oct, 2024
Experience
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ESW
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Ireland
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Internet Publishing
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200 - 300 Employee
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Customer Service Operations Specialist
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Oct 2022 - Present
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Singapore Post Ltd
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Singapore
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Transportation, Logistics and Storage
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1 - 100 Employee
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Key Account Manager | Group Sales
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Jan 2020 - Dec 2021
Regional Key Account, Group Sales Regional Key Account, Group Sales
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Owner & Founder
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2015 - 2019
Womenswear Fashion ecommerce Womenswear Fashion ecommerce
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ATPI
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United Kingdom
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Travel Arrangements
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700 & Above Employee
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Regional Key Account Manager
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2013 - 2015
*Responsible for delivering strategic account management to a portfolio of major ship owners, managers and corporate clients *Document and manage the client implementation *Ensure client’s business needs are well understood and documented *Prepare & Present Travel Reviews *Provide significant value to the client through appropriate data capture & analysis, provide travel spend and supplier negotiations/recommendations *Upsell & Expansion – Drive additional revenue streams by upselling services & products and through expanding our geographic service footprint *Proficient in handling all complaints and provide periodic feedback on any service issues and to ensure close follow-up till customer satisfaction
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Carlson Wagonlit Travel
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United States
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Retail
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1 - 100 Employee
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Program Manager
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2010 - 2012
*Strategically manage business relationships between CWT and client and provide clients with comprehensive integrated business travel management programs *Manage a portfolio of key global accounts and national accounts *Provide solution offerings and offer cost saving solutions to clients through strategic analysis of client purchasing and travel pattern *Proficient in handling all complaints and provide periodic feedback to service issues and monitor close follow up till client satisfaction *Conduct Roadshows, seminars for for travel bookers, client satisfaction surveys, analyse results to provide detailed effective Business Plan to deliver client objectives & expectations *Prepare & Present client quarterly / annual reviews *Consult and implement company technology solutions to new & existing clients
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Account Manager
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2007 - 2010
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Community
