Business Development Executive

• Feb 2019 - Present

• Collaborate with account executives to penetrate new accounts, and drive consistent insurance sales by over 60%.• Exceed monthly sales quota by liaising with high-value accounts, fostering industry relationships, and implementing winning customer service initiatives to capture emerging business opportunities early. • Increase business portfolio by 40% by creating prospect pipelines and leveraging competitor analysis, and marketing and sales intelligence solution to generate targeted monthly leads, and successfully close deals.• Maintain and regularly update a database of qualified leads and customers’ interactions across digital platforms to proactively assess, clarify and validate their needs, budgetary constraints, and service preferences. • Regularly monitor competitive activity and market conditions to provide feedback to management regarding new products and support forecasting.

Claims Team Lead

• Jul 2017 - Feb 2019

• Collaborated with the quality team regarding quality assurance reviews on claims submitted by the insured to determine the validity of claims.• Conducted secondary evaluations of original investigations documentation and reports to facilitate seamless resolutions.• Reduced processing lags by 40% by implementing process improvement initiatives and speed in claims processing.• Supported timely decision-making by producing risk management reports, underwriting department reports, and statistical information for management review.• Ensured strict adherence to regulatory and industry standards, leading to avoidance of penalties and fines by regulatory bodies.• Effectively manage team members to boost productivity levels and increase customer satisfaction by over 30%.

Underwriting Executive

• Jul 2016 - Jul 2017

• Prepared policy documents, insurance certificates, and endorsements, and quotations for various insurance classes, while handling correspondences from clients, agents and brokers. • Upheld current standards with both internal and external customers while consistently meeting time, service, productivity, and quality goals.• Recommended risk policies and expertly negotiated coverage, policy pricing, and service delivery during meetings with stakeholders. • Determined level of acceptable risks and worked closely with team members to deliver underwriting requirements and meet deadlines. • Developed and maintained relationships with new and existing customers and provided credit counselling, leading to repeat and increased referral business. • Prepared daily, weekly, monthly, quarterly and annual reports for management review.

Claims Executive

• Mar 2011 - Jul 2016

• Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records. • Conducted proper investigations and estimated repairs, interviewing claimants and agents to resolve errors and omissions. • Documented all customer interactions with strict adherence to confidentiality agreements, policies, and procedures. • Increased administrative efficiency by implementing and regularly updating claims reporting and filing systems to expedite claim closure.

Project Supervisor

• Jan 2009 - Feb 2011