Experience

La Marquise International

• United Arab Emirates
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Business Excellence

  • Jan 2021 - Present

  Developing and strengthening the management systems and processes of the organization to improve performance and create value for stakeholders. Ensuring to have a quality system in place.To ensure process delivery is performed consistently and effectively according to established procedures, processes, guidelines and/or best practices. Monitoring and taking corrective actions around budget, scheduling, risk, scope and quality of projects/programs.

• Sales Operations Analyst

  • Feb 2018 - Dec 2020

  Analyzing and interpreting information to produce statistical information used to assess the present and future performance of all clients.Building spreadsheets and creating charts and graphs to illustrate sales & commercial reports and present data as financial information.Assessing and making predictions on company trends, performance, and profitability. Assists in the examination of a contract’s terms and conditions, ensuring that any set rules are abided by and conform to industry standards.Drafting customer contracts for equipment lease & supply agreement, keeping the records & tracking their consumption.Evaluating Sales Performance by salesperson, brand wise, area wise.Distributing monthly sales KPI information.Maintaining the pricing templates for all existing selling products & services & evaluating prices for any new product after cost analysis & competitor prices.Cost & Profit Analysis to check the margin along with overhead & reporting to management if there is any drop fall. Show less

• Supply Chain Specialist

  • Feb 2016 - Jan 2018

  Forecasting for the purchase of equipment’s, food & production items.Evaluating local Suppliers based on cost, service, distribution capabilities & availability, communicate findings to Management.Serving as the liaison in negotiation between Management & local overseas supplier for new deals, as well as renegotiate expiring contracts.Placing orders for products & supplies.Responsible for tracking the progress of all shipments and addressing any problem & finding the solution.Managing inventories and maintaining accurate purchase and pricing records.Preparing budgets, cost analyses, and reports Show less



SHARAF DG LLC

• Customer Service Operations Executive

  • Jun 2013 - Apr 2015

  Achieve Store Objectives, Ensuring the highest levels of customer service Queue Management System: To ensure customers walking at the customer care desk should be served within standard time & identify resource required during the hours of the day in order to attain the objective and plan roster accordingly Sales Return Authorization Note: To offer Sharaf DG customers flexibility & Satisfaction with their purchase without affecting organization’s profitability. Turnaround Time Report for customer and stock items. Unresolved Warranty Cases beyond 15 days: To ensure that suppliers provide a solution for all cases those are pending at their respective service centers beyond 15 working days. Customer Care location Monitoring Report: To monitor regular movement of products between customer care and sales locations within the respective store. Honor of being awarded the Best Performer in Customer Care for 2014. Show less



Silk Bank Limited

• Banking

• Cluster Manager, Bancassurance

  • Aug 2011 - Jun 2013

  Portfolio Management: Managing the portfolio of corporate customers & Retail banking customers. Conducting the annual renewal of these accounts and grows with the customerBusiness Development: Conducting competitor analysis by keeping abreast of market trends to achieve market share metrics. Acquiring new customers, providing services and enhancing existing relationships with customer.Client Relationship & Customer Care: Maintaining cordial relations with customers to sustain the profitability of the business. Maximizing customer satisfaction level by on time delivery, monitoring customer complaints and providing efficient services. Ensuring quality delivery of services to the clients.Review Business Partner’s performanceSupport business process, decisions making and strategies for competitive advantages. Fair Understanding of monitoring Clients ‘portfolio performance, conducting profitability analysis. Managing Branch Portfolio, Deposit Mobilization and Selling Bank’s Investment Portfolio.Holds excellent interpersonal, communication & organizational skills with abilities in team management & customer relationship management. Show less

• Sales Executive

  • Nov 2010 - Jul 2011

  Sales of Unsecured Loans


MetLife Alico
• Direct Sales Executive

  • May 2010 - Nov 2010

Standard Chartered Bank
• Singapore
• Financial Services
• 100 - 200 Employee
• Credit Risk Officer

  • Jun 2005 - Apr 2010