Experience

Momentum Energy

• Australia
• Utilities
• 200 - 300 Employee

• Customer Care Specialist

  • Jan 2023 - Present

• Customer Care Consultant

  • Feb 2022 - Apr 2023



Fujitsu Asia Pacific

• Australia
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Services Deployment Technician

  • Sep 2020 - Aug 2022



SCHNAP Electric Products

• Australia
• Wholesale
• 1 - 100 Employee

• Sales Officer

  • Mar 2018 - Dec 2019

  - Responsible for meeting monthly sales targets. - Ensuring high levels of customer service is achieved. - Handling quotes and special orders of customers and following up to close the sale. - Liaising with suppliers in sourcing products and negotiating prices. - Processing orders over the website and ensuring smooth and effective operations in the store. - Handling inventory and merchandising in store. - Maintaining stock levels in the warehouse - Responsible for meeting monthly sales targets. - Ensuring high levels of customer service is achieved. - Handling quotes and special orders of customers and following up to close the sale. - Liaising with suppliers in sourcing products and negotiating prices. - Processing orders over the website and ensuring smooth and effective operations in the store. - Handling inventory and merchandising in store. - Maintaining stock levels in the warehouse



CPA Australia

• Australia
• Accounting
• 700 & Above Employee

• Student Ambassador

  • Jul 2016 - Dec 2017

  -Promoting the CPA Australia global student network. -Act as liaison between CPA Australia and university students. -Assist at CPA Australia events and lecture presentations on-campus and externally. -Distribute promotional material and promote on-campus events for students. -Engage with students, academics and professionals to promote careers in accounting, finance and business within these peer networks. -Promoting the CPA Australia global student network. -Act as liaison between CPA Australia and university students. -Assist at CPA Australia events and lecture presentations on-campus and externally. -Distribute promotional material and promote on-campus events for students. -Engage with students, academics and professionals to promote careers in accounting, finance and business within these peer networks.



Cinnamon Hotels & Resorts - City Hotels

• Colombo

• Assistant Manager Social Media

  • Jul 2015 - Dec 2015

  - Handled all social media activities of the three city hotels in Colombo on varied platforms including creating daily posts and engaging with the audience, replying to queries and feedback etc. - Developed campaigns and competitions on social media to increase awareness for seasonal and ongoing promotions. - Handled all traditional (Newspaper, Magazine) and online advertising for all three city hotels including contract negotiation and renewals, new advertising, advertising placements etc. - Assisted the Manager, Marketing Communications- City Hotels with coordinating and leading the Marketing Communications team and Graphic Design team of the three hotels for varied projects and promotions. - Handled all photography and videography requirements of all three city hotels. - Involved in revamping the Cinnamon Hotels & Resorts website (City Hotels) with content and concepts and thereafter managing and updating the website for the three city hotels. Show less



Cinnamon Grand Colombo

• Sri Lanka
• Hospitality
• 200 - 300 Employee

• Communications Executive

  • Jun 2014 - Jun 2015

  - Handled all social media platforms of Cinnamon Grand Colombo. Introduced Cinnamon Grand to some of the platforms such as Instagram, Blog, Vine and increased the following and engagement of existing platforms such as Facebook, Twitter, LinkedIn etc. - Handled all traditional (Newspaper, Magazine) and online advertising for all three city hotels including contract negotiation and renewals, new advertising, advertising placements etc. - Contact point for all News agencies, Media and guests requirements for public relations matters. - Worked with the Manager, Marketing Communications to develop marketing campaigns for seasonal promotions, food promotions etc. and worked with the Graphic Design team to execute the campaigns. - Involved in the marketing team to launch Sri Lanka’s first lean luxury hotel Cinnamon Red Colombo in September 2014.- Received the ‘Associate of the Quarter’ award for the first quarter in 2015. Show less

• Marketing Coordinator

  • Nov 2012 - May 2014

  - Reported to the Manager, Marketing Communications and Sustainability and assisted in varied projects and promotions of the hotel including seasonal promotions, food promotions, sustainability initiatives and CSR campaigns. - Contact point for all News agencies, Media and guests requirements for public relations matters. - Handled all administrative tasks of the Marketing Communications and Sustainability Department.