Senior Digital Transformation Consultant

• Mar 2023 - Present

Change Management Consultant

• Jul 2020 - May 2023

PMO Head

• May 2018 - May 2023

Contribute to organisational business and budget planning process  Proactively engage with Directors and senior managers to identify opportunities for business improvements  Manage the day-to-day activities in the Project Management Office (PMO)  Manage the PMO team and provides performance feedback and goal-setting; conducts annual performance assessments and skill development and training  Manage the administration for project submissions and approvals through the agreed prioritisation and approval process, maintaining a pipeline of approved projects  Ensures a clear and consistent approach is in place to manage risk with alignment to the Finance & Business risk registers and the Corporate risk register  Collate qualitative and quantitative information on project performance for the preparation and production of project reports for internal management purposes  Work closely with Business Services teams (as well as internal and external project partners where appropriate) to devise, develop and deliver appropriate and proportionate systems to evaluate key activities at a project level  Provide advice and support to project partners on how project evidence and information has to be presented and reported  Ensure that information recorded in both electronic and hard copy meets with internal and external audit standards  Ensure detailed project, implementation or actions plans are created for the duration of each project as appropriate  Ensure projects have requirements documented and agreed to ensure that project activity meets agreed project objectives  Ensure monitoring of progress against all projects is timely and accurate and enables Sponsors and stakeholders have visibility and sufficient information to make the required decisions  Ensure risks, issues and dependencies are being recorded, monitored and proactive Show less

Senior Projects Manager

• Feb 2016 - Apr 2018

Review, analyze and evaluate business systems, tools and information needs for project scope - Provide status reporting to executive management and team on progress toward objectives. - Prepare and maintain documentation of project activities such as weekly status letters, steering committee meetings, and business process meetings. - Make decisions escalated from functional teams and escalate to Steering Committee as needed - Experience in all phases of implementation life cycle. - Self-motivated, hard worker and excellent team player with proven leadership skills. - Excellent communication and interpersonal skills. Show less

Senior Technical Analyst at Oracle/ Internal Auditor

• Jun 2006 - Jan 2016

• Analyze and support the existing application solutions globally • Translate customer’s requirements into highly specified design documentation • Implementation support for customers’ business processes • Handle and support system tasks with offshore teams • Provide coaching and mentoring to team members regarding the technical and operational aspects of their jobs to assure understanding of tasks and to maximize team performance • Responsible for backlog management, including open and closed SR reviews • Handle service requests escalations • Manage service requests distribution to the analysts. • Provides input to performance evaluations to • Recommend strategies and improvement ideas to management • Improve effectiveness of support service and monitors quality of delivered service • Manage a group of support engineers for one to many clusters. • Manage and plan all cluster work in conjunction with global peers • Executes objectives set by the production line area manager • Ensuring adherence and continuous improvement to cluster management in line with global process standards • Effectively managing the queue and global workflow • Deploying resources appropriately to meet specified productivity targets • Managing the performance of support engineers • Ensuring the skill set of support engineers is kept up to date with the industry and Oracle technology advances • Organizing training workshops as required • Ensure that escalations in the cluster get addressed appropriately • Identifying and acting upon areas for improvement resulting from employee and customer satisfaction surveys • Ensure execution of proactive tasks: knowledge management (KM), root cause corrective action (RCCA) • Minimize global work flow failures and escalations • Balance the competency needs of the business with the individual aspirations of the engineers. Show less

Projects Manager

• Aug 2003 - May 2006

• Meeting with clients to determine requirements; • Working with clients to define the scope of a project; • Planning timescales and the resources needed; • Clarifying a client's system specifications, understanding their work practices and the nature of their business; • Managing 15-persons (APPS, DBA, Development) • Liaising with staff at all levels of a client organisation; • Defining software, hardware and network requirements; • Analyzing IT requirements within companies and giving independent and objective advice on the use of IT; • Developing agreed solutions and implementing new systems; • Presenting solutions in written or oral reports; • Project managing the design and implementation of preferred solutions; • Purchasing systems where appropriate; • Designing, testing, installing and monitoring new systems; • Organizing training for users and other consultants; • Identifies resources needed and assigns individual responsibilities. • Manages day-to-day operational aspects of a project and scope. • Reviews deliverables prepared by team before passing to client. Show less

Oracle E-business Suite Financial Consultant

• Sep 1999 - Jul 2003

• Manage full life cycle of design, documentation and testing phases according to AIM and OUM Methodology. • Implement, configure, Setup , document, and test solution design . • Support all financial modules (GL¬ – AP – ¬AR – ¬FA - ¬CM). • Make required modifications as business needs. • Solve users and application problems and give advice for financial users. • Profession in Oracle support interface and open SR (Service Request) with oracle when need • Develop solution design and lead client throughout implementation and support phases. • Assist customers maximize strategic business value from company products to provide them with vision of theirend state solution and roadmap. • Evaluate customer’s business requirements, needs and objectives and transform same tocompany processes, solutions and modules being implemented. • Analyze and solve complex customer issues related to data and business processes. • Lead design activities defining requirements, testing and provide direction to customers. • Perform daily activity reporting against plans and schedules. • Engage in project coordinating, team leading and implementing ERP functional consultation. • Perform as developer to build required packages and load data using API and implement ERP Financial application. • Implementing best practices and fully utilizing ERP system capabilities. • Define the appropriate solutions, customizations, and workarounds to fit gap analysis. • Identify and record systems issues in conjunction with ERP Systems capabilities . • Analyze and solve complex customer issues related to data and processes. • Ensuring ERP system meets business requirements and goals and fulfil user requirements Show less

Application Developer

• Nov 1996 - Aug 1999

• Provide application and business analyst consulting services • Develop Application Reports • Identify solutions through understanding client requirements and researching the options • Deliver Education as required • Develop/update sql scripts • Communicate with customers in a timely and professional manner including management and escalation of client issues as appropriate • Maintain and enhance application knowledge by attending formal training, or self-passed materials and through mentoring programs as agreed. Show less