Experience

Novidarte GmbH

• Switzerland
• Advertising Services
• 1 - 100 Employee

• E-Commerce-Manager

  • May 2021 - Present



BIOHY

• Bad Kreuznach, Rhineland-Palatinate

• E-commerce Manager

  • May 2019 - May 2021



Finer Packaging Limited

• United Kingdom
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• E-Commerce Manager

  • Nov 2018 - May 2019



Legend Footwear

• United Kingdom
• Retail
• 1 - 100 Employee

• E-Commerce Administrator

  • Nov 2016 - 2018

  I've worked at Legend Footwear for two years, supporting different departments of the business. Listings/Merchandising - Responsible for delegating tasks to internal and external staff as well as managing their workload, reviewing their performance and taking steps to address any shortcomings in their output. - Training staff to operate and maintain photography equipment and software (DSLR’s, Photobench, Photoshop). - Overseeing the production and editing of product imagery to quality standards. - Ensuring that listings on all sales channels (Amazon, eBay, Website) have accurate product information and comply with Amazon and eBay’s guidelines. - Produced compelling and visually pleasing product images using professional DSLR Camera and Ortery 2D Photobench. - Editing, retouching and enhancing product images using Photoshop. - Writing short focused, concise and engaging product descriptions for different products and markets. Customer Service -Delivering exceptional customer service via telephone and e-mail - Taking customer orders and answering queries about product details, helping them choose the right product and size. - Accurately inputting customer details into CRM (Orderwise and Linnworks). - Handling and resolving customer complaints effectively and in a timely manner, going the extra mile to make customers happy and leaving a lasting positive experience. - Ensuring SLA deadlines and daily targets are met. - Processing customer returns efficiently to ensure no delays in refunds. - Administrative tasks including answering telephone calls, welcoming visitors, processing invoices, placing orders, drafting letters and emails. - Overseeing correspondence with German customers and translating emails into German. Show less



SUEZ

• France
• Environmental Services
• 700 & Above Employee

• Customer Support Officer

  • Jan 2016 - Nov 2016

  - Administrative tasks including answering telephone calls, scheduling waste collections, drafting letters and emails. - Amending and setting up customer contracts. - Daily input of sales and purchase invoices to finance system. - Administrative tasks including answering telephone calls, scheduling waste collections, drafting letters and emails. - Amending and setting up customer contracts. - Daily input of sales and purchase invoices to finance system.



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Floor Team Member

  • Nov 2015 - Jan 2016



E & O Recycling

• Assistant Production Manager

  • Dec 2012 - Oct 2015

• Production Staff

  • Dec 2009 - Dec 2012