Shefali Bansal
Customer Service Representative at TSB Living- Claim this Profile
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Experience
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TSB Living
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New Zealand
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1 - 100 Employee
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Customer Service Representative
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Jan 2022 - Present
• Greeting customers and providing them proper information about the products • Processing sales of products on more than one sales channel • Managing customer queries over phone and emails • Dealing with and resolving customer escalations while maintaining a strong relationship with the customer • Actively participating in pricing strategies. • Supervising and training new and junior retail floor staff. • Problem solver by advising appropriate options to the customers as per their needs and requirements. • Daily administration duties Show less
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bp
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France
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Business Consulting and Services
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1 - 100 Employee
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Customer Service Representative
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Mar 2020 - Sep 2021
Greeting and Assisting Customers Maintaining the inventory of products on store shelves Operating the cash register and running credit card transactions Managed operations of the store including opening and closing of store Helping customers with complains and queries Assisting others with handling point of sale ad other store operations Greeting and Assisting Customers Maintaining the inventory of products on store shelves Operating the cash register and running credit card transactions Managed operations of the store including opening and closing of store Helping customers with complains and queries Assisting others with handling point of sale ad other store operations
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Techexpert nz
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New Zealand
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IT Services and IT Consulting
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1 - 100 Employee
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Retail Sales Assistant
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Apr 2019 - Oct 2019
• Providing them with best deals and promotions on the products. • Meeting Customer Needs and Desires • Handling Customer Queries and Grievances. • Greeting Customers and providing them proper information about the products. • Inventory Management and Putting Orders of new products • Processing Cash and Card Transactions • Providing them with best deals and promotions on the products. • Meeting Customer Needs and Desires • Handling Customer Queries and Grievances. • Greeting Customers and providing them proper information about the products. • Inventory Management and Putting Orders of new products • Processing Cash and Card Transactions
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Sanshi Insurance Broker Pvt. Ltd
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India
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Insurance
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1 - 100 Employee
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Insurance Assistant
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Oct 2017 - Mar 2018
Managing the Front Desk Key responsibilities:- Handling new forms and applications. Helping team in managing day to day tasks and documentation. Updating office file system on daily basis. Handling customer emails and calls Greeting clients Reviewing policy on daily basis Preparing reports Managing the Front Desk Key responsibilities:- Handling new forms and applications. Helping team in managing day to day tasks and documentation. Updating office file system on daily basis. Handling customer emails and calls Greeting clients Reviewing policy on daily basis Preparing reports
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Education
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Sri aurobindo college of commerce and management
Bachelor of Commerce - BCom, Business/Commerce, General