Experience

Mentor Me Collective

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Life Style Content Engineer

  • Mar 2022 - Present

  United States Pioneered & Collaborated Creative Planning and Content Review sessions with Stakeholders to elevate Content Designs and increase overall User Engagement. Conducted extensive Research to provide Engagement statistics for Articles, Blogs and Landing pages to ensure authentic and User relatable Content. Developed Creative Solutions that drove Engagement with published Content which increase Website and Social Media traffic 30% Implemented Usability Design Fundamentals when selecting Typography,… Show more Pioneered & Collaborated Creative Planning and Content Review sessions with Stakeholders to elevate Content Designs and increase overall User Engagement. Conducted extensive Research to provide Engagement statistics for Articles, Blogs and Landing pages to ensure authentic and User relatable Content. Developed Creative Solutions that drove Engagement with published Content which increase Website and Social Media traffic 30% Implemented Usability Design Fundamentals when selecting Typography, Composition, Layout and Color to enhance the readability of the Lifestyle Content page. Illustrated Web-Page Design Concepts by Blending Arrangement, Style and Aesthetic Elements to meet predetermined User preferences. Show less



State Farm

• United States
• Insurance
• 700 & Above Employee

• Retention Specialist

  • Aug 2020 - Jul 2021

  Richardson, Texas, United States Meticulously answered Customer concerns, suggested Effective Solutions and resolved issues to increase Customer Satisfaction 95%. Networked with Customers, Management and Sales Team to better understand Client needs and recommend relevant Client Solutions. Providing outstanding Support to retain Customer Loyalty that amplified overall efficiency 80% by anticipating Client needs & obtaining Customer success. Collaborated with Stakeholders to enhance Customer Service experience and exceed… Show more Meticulously answered Customer concerns, suggested Effective Solutions and resolved issues to increase Customer Satisfaction 95%. Networked with Customers, Management and Sales Team to better understand Client needs and recommend relevant Client Solutions. Providing outstanding Support to retain Customer Loyalty that amplified overall efficiency 80% by anticipating Client needs & obtaining Customer success. Collaborated with Stakeholders to enhance Customer Service experience and exceed Team Goals through effective Client Satisfaction rates. Delivered exceptional Customer Service to every Customer by leveraging extensive knowledge of Products and Services and creating Welcoming Experiences. Show less