Client Technologies Tech III at Lone Star College

• Jan 2020 - Present

Client Technologies Tech II

• Jun 2018 - Jan 2020

Manage, monitor and secure assets within SCCM for the campus and off-site center location as well as create collections, PowerShell scripts, and applications. Write up new or edit existing how-to documentation for current software and hardware setup, configuration and troubleshooting. Go-to person for troubleshooting common and obscure software or hardware related issues. Consistently communicate with users mitigating potential problems by proactively setting goals and expectations. Manage, monitor and secure assets within SCCM for the campus and off-site center location as well as create collections, PowerShell scripts, and applications. Write up new or edit existing how-to documentation for current software and hardware setup, configuration and troubleshooting. Go-to person for troubleshooting common and obscure software or hardware related issues. Consistently communicate with users mitigating potential problems by proactively setting goals and expectations.

Flex Instructor

• Nov 2017 - May 2018

Responsible for tutoring and mentoring current and former students in Information Technology related courses; also responsible for monitoring the activities and attendance of students. Works with the Campus Director, Assistant Campus Director and the Instructor team to provide the necessary support for student success. Responsible for tutoring and mentoring current and former students in Information Technology related courses; also responsible for monitoring the activities and attendance of students. Works with the Campus Director, Assistant Campus Director and the Instructor team to provide the necessary support for student success.

Support Desk Specialist

• Nov 2016 - Dec 2016

● Specialized in the migration of an average of 5-10 users a day, via remote access of clients desktop, over the phone and through email, from one existing network onto another network to set up clients Microsoft Outlook profile and other company specified profiles, virtual desktop (Citrix) and cell phone profile. ● Utilized Bomgar to remotely access clients computer and look up profiles in Active Directory to assist in password reset, ● Created and resolved service management request tickets through RemedyForce. ● Completed onboarding contract ahead of assigned schedule. Show less

Assistant Project Coordinator

• Apr 2013 - May 2015

ExxonMobil Campus Project Converted inventory system to a virtualized environment. Logistics and Inventory management coordinator for multiple locations. ExxonMobil Campus Project Converted inventory system to a virtualized environment. Logistics and Inventory management coordinator for multiple locations.