Experience

SunTrust

• Fraud Investigator, Bank Officer

  • Mar 2017 - Present

  ▪ Verify chargebacks on Fraud and Non Fraud credit card cases▪ Send Denial letters, Affidavit letters and Receipt of Dispute letters ▪ Review denial on credit card dispute was done correctly under Regulations ▪ Verify if credit card dispute item needs to be added or deleted from case▪ Update credit card statuses ▪ Research for duplicate cases and bad account numbers



SunTrust

• Credit Analyst, Bank Officer

  • Dec 2011 - Mar 2016

  ▪ Process supporting documents▪ Verify income▪ Communicate with Underwriters and Loan Officers with updates and needed information on applications▪ Schedule loan closings with clients▪ Review applications in depth for fraudulent activity▪ Cross trained to assist with Underwriting



CFE Federal Credit Union

• Loan Processor II

  • Sep 2007 - Sep 2011

  ▪ Processed Web Loan applications and Indirect Loan applications▪ Sent loan documents to the branches▪ Reviewed and funded Indirect Loans▪ Maintained tracking of all closed loan documents▪ Audited closed loan documents when they were received from the branches▪ Participated in Branch visits every quarter▪ Compiled reports every month for the Monthly Lending Analysis▪ Maintained focus on providing excellent customer service▪ Assisted in the Legal Department with… ▪ Processed Web Loan applications and Indirect Loan applications▪ Sent loan documents to the branches▪ Reviewed and funded Indirect Loans▪ Maintained tracking of all closed loan documents▪ Audited closed loan documents when they were received from the branches▪ Participated in Branch visits every quarter▪ Compiled reports every month for the Monthly Lending Analysis▪ Maintained focus on providing excellent customer service▪ Assisted in the Legal Department with various projects Show more Show less