Experience

AIA Singapore

• Financial Services Consultant

  • Aug 2016 - Present



Singtel

• Customer Experience Executive

  • Aug 2012 - Aug 2016

  • Attend to customer’s enquiries / feedback / complaints on Singtel’s products within SLA• Analyze the situation and propose resolutions to achieve win-win situation• Conduct and co-ordinate with various internal department on investigation process to resolve customer’s issues• Determine root cause and prepare investigation and service improvement reports• Recommend service improvement opportunities in relation to the lapse• Preparation of monthly reports for internal… • Attend to customer’s enquiries / feedback / complaints on Singtel’s products within SLA• Analyze the situation and propose resolutions to achieve win-win situation• Conduct and co-ordinate with various internal department on investigation process to resolve customer’s issues• Determine root cause and prepare investigation and service improvement reports• Recommend service improvement opportunities in relation to the lapse• Preparation of monthly reports for internal stakeholders• Assist Manager with weekly reports to Director• Involvement in planning and execution for adhoc events• Preparation of powerpoint slides for Comms session Show more Show less



Certis CISCO Singapore

• Administrative Assistant

  • Aug 2009 - Aug 2012

  • Preparation of data and report for Management• Screening of project information obtained from salesperson• Checking for stock availability and purchasing the necessary equipments needed• Liasing with internal / external stakeholders to ensure that the equipments reach on time• Ability to work and meet tight schedules• Liaising with both external and internal customers for appointments• Working closely with the Engineers / Project Managers to ensure that the project… • Preparation of data and report for Management• Screening of project information obtained from salesperson• Checking for stock availability and purchasing the necessary equipments needed• Liasing with internal / external stakeholders to ensure that the equipments reach on time• Ability to work and meet tight schedules• Liaising with both external and internal customers for appointments• Working closely with the Engineers / Project Managers to ensure that the project runs smoothly • Ability to think out of the box to get projects running smoothly• Positive team / independent player• Delivering good customer service Show more Show less



ISS Consulting

• Marketing Representative

  • Feb 2008 - Apr 2008

  • Attained leads for the company in which they were further develop into business opportunities• Designing of brochures that were to be blast out to prospects• Setting up of event booth• Speaking to prospects to let them have a better idea of what ISS Consulting is all about