Client Services Account Manager

• Mar 2018 - Dec 2018

Vendor Acquisition Manager/Business Manager

• Sep 2016 - Mar 2018

 Analysed data to identify market trends and recognize opportunities for more impactful business prospects, to improve assortment acquisition and drive sales.  Managed the on boarding process of all new brands, and ensured new vendors were brought on in a timely and efficient manner, while serving as the primary contact point for all communications. (Managed all stages from supplier agreement and supply chain setup, to item setup and product sale.)  Served on cross-functional teams… Show more  Analysed data to identify market trends and recognize opportunities for more impactful business prospects, to improve assortment acquisition and drive sales.  Managed the on boarding process of all new brands, and ensured new vendors were brought on in a timely and efficient manner, while serving as the primary contact point for all communications. (Managed all stages from supplier agreement and supply chain setup, to item setup and product sale.)  Served on cross-functional teams tasked with continually driving toward improving category initiatives and performance, as well as the vendor on boarding process.  Cultivated strong relationships with new and existing vendors/brands, and negotiated where necessary to bring their products live on the site.  Evaluated data and trackers to compile weekly reports/recaps for new vendor acquisition and potential business growth.  Regularly analysed and maintained knowledge of key trends, competition, and category performance, thus identifying areas of opportunity and growth. Show less  Analysed data to identify market trends and recognize opportunities for more impactful business prospects, to improve assortment acquisition and drive sales.  Managed the on boarding process of all new brands, and ensured new vendors were brought on in a timely and efficient manner, while serving as the primary contact point for all communications. (Managed all stages from supplier agreement and supply chain setup, to item setup and product sale.)  Served on cross-functional teams… Show more  Analysed data to identify market trends and recognize opportunities for more impactful business prospects, to improve assortment acquisition and drive sales.  Managed the on boarding process of all new brands, and ensured new vendors were brought on in a timely and efficient manner, while serving as the primary contact point for all communications. (Managed all stages from supplier agreement and supply chain setup, to item setup and product sale.)  Served on cross-functional teams tasked with continually driving toward improving category initiatives and performance, as well as the vendor on boarding process.  Cultivated strong relationships with new and existing vendors/brands, and negotiated where necessary to bring their products live on the site.  Evaluated data and trackers to compile weekly reports/recaps for new vendor acquisition and potential business growth.  Regularly analysed and maintained knowledge of key trends, competition, and category performance, thus identifying areas of opportunity and growth. Show less

Manager - Marketing, Client Relations, Events

• Dec 2012 - Apr 2014

 Major Accomplishment: Organised and managed various projects, including a week long art show, featuring more than 50 pieces of artwork. Managed and provided direction to all departments involved (internal and external). Marketed and promoted all events to the press and on social media, thereby attaining a high amount of media coverage.  Handled communication and public relations matters including management of the press, traditional and social media outlets, and client… Show more  Major Accomplishment: Organised and managed various projects, including a week long art show, featuring more than 50 pieces of artwork. Managed and provided direction to all departments involved (internal and external). Marketed and promoted all events to the press and on social media, thereby attaining a high amount of media coverage.  Handled communication and public relations matters including management of the press, traditional and social media outlets, and client relations.  Maintained and strengthened positive relationships with existing clients, vendors, hotel guests and staff; as well as established new relationships with prospective clients and vendors, etc.  Improved client experience by regularly interacting with clients and guests, gathered any issues and requests, and worked with the relevant departments to remedy and achieve positive resolutions where necessary.  Acted as point of contact and responsible for all VIP and celebrity guests to ensure an overall good experience and ensure repeat business.  Developed and implemented marketing strategies to achieve a region leading 90 percent occupancy rate.  Created monthly marketing and press presentations for quarterly sales and marketing meetings.  Tracked market dynamics across a market of around ten competing major hotels to keep track of competition’s rates, events and promotions, and to advise on how to stay ahead in the market.  Helped develop, implement and organise more than a dozen different events during my time at the Oakwood; including comedy shows, fashion shows, art shows, parties, book signings and readings, and was the point of contact for celebrity guests and VIPs. Show less  Major Accomplishment: Organised and managed various projects, including a week long art show, featuring more than 50 pieces of artwork. Managed and provided direction to all departments involved (internal and external). Marketed and promoted all events to the press and on social media, thereby attaining a high amount of media coverage.  Handled communication and public relations matters including management of the press, traditional and social media outlets, and client… Show more  Major Accomplishment: Organised and managed various projects, including a week long art show, featuring more than 50 pieces of artwork. Managed and provided direction to all departments involved (internal and external). Marketed and promoted all events to the press and on social media, thereby attaining a high amount of media coverage.  Handled communication and public relations matters including management of the press, traditional and social media outlets, and client relations.  Maintained and strengthened positive relationships with existing clients, vendors, hotel guests and staff; as well as established new relationships with prospective clients and vendors, etc.  Improved client experience by regularly interacting with clients and guests, gathered any issues and requests, and worked with the relevant departments to remedy and achieve positive resolutions where necessary.  Acted as point of contact and responsible for all VIP and celebrity guests to ensure an overall good experience and ensure repeat business.  Developed and implemented marketing strategies to achieve a region leading 90 percent occupancy rate.  Created monthly marketing and press presentations for quarterly sales and marketing meetings.  Tracked market dynamics across a market of around ten competing major hotels to keep track of competition’s rates, events and promotions, and to advise on how to stay ahead in the market.  Helped develop, implement and organise more than a dozen different events during my time at the Oakwood; including comedy shows, fashion shows, art shows, parties, book signings and readings, and was the point of contact for celebrity guests and VIPs. Show less

Client Relations Manager

• Aug 2012 - Nov 2012

 Major Accomplishment: Quickly grasped knowledge of the product offered at the company and delivered successful sales presentations to prospective clients at industry-leading firms. This led to an extensive amount of growth in new clientele for the company.  Promoted the company and its products using well prepared demonstrations.  Gave live presentations via telephonic and video calls to clients to detail product development.  Delivered effective sales presentations to… Show more  Major Accomplishment: Quickly grasped knowledge of the product offered at the company and delivered successful sales presentations to prospective clients at industry-leading firms. This led to an extensive amount of growth in new clientele for the company.  Promoted the company and its products using well prepared demonstrations.  Gave live presentations via telephonic and video calls to clients to detail product development.  Delivered effective sales presentations to prospective clients with a high success rate, thus garnering a high percentage of new business.  Acted as liaison between management and prospective clients; worked with the Director of Sales and other upper management to help develop these key prospects into new business.  Managed and nurtured current client relationships to ensure effective communication between the company and its clients, and served as client liaison to ensure successful project execution and the achievement of client business goals.  Wrote newsletters and online articles across multiple social media mediums.  Conducted market research to value and compare company assets to competitors. Show less  Major Accomplishment: Quickly grasped knowledge of the product offered at the company and delivered successful sales presentations to prospective clients at industry-leading firms. This led to an extensive amount of growth in new clientele for the company.  Promoted the company and its products using well prepared demonstrations.  Gave live presentations via telephonic and video calls to clients to detail product development.  Delivered effective sales presentations to… Show more  Major Accomplishment: Quickly grasped knowledge of the product offered at the company and delivered successful sales presentations to prospective clients at industry-leading firms. This led to an extensive amount of growth in new clientele for the company.  Promoted the company and its products using well prepared demonstrations.  Gave live presentations via telephonic and video calls to clients to detail product development.  Delivered effective sales presentations to prospective clients with a high success rate, thus garnering a high percentage of new business.  Acted as liaison between management and prospective clients; worked with the Director of Sales and other upper management to help develop these key prospects into new business.  Managed and nurtured current client relationships to ensure effective communication between the company and its clients, and served as client liaison to ensure successful project execution and the achievement of client business goals.  Wrote newsletters and online articles across multiple social media mediums.  Conducted market research to value and compare company assets to competitors. Show less

Office Manager

• Jun 2009 - Jan 2010

Was chief editor of all web material and social media, and wrote inserts for the company website, including articles and blogs. Offered creative suggestions and input for difficulties or queries related to social media and web material. Served as Executive Assistant to both company directors, and organised and kept track of their workload. Managed workload of all departments, provided administrative support around the office and dealt with internal queries and worked to resolve any… Show more Was chief editor of all web material and social media, and wrote inserts for the company website, including articles and blogs. Offered creative suggestions and input for difficulties or queries related to social media and web material. Served as Executive Assistant to both company directors, and organised and kept track of their workload. Managed workload of all departments, provided administrative support around the office and dealt with internal queries and worked to resolve any internal issues. Maintained accurate records of all communication with employees and clients. Show less Was chief editor of all web material and social media, and wrote inserts for the company website, including articles and blogs. Offered creative suggestions and input for difficulties or queries related to social media and web material. Served as Executive Assistant to both company directors, and organised and kept track of their workload. Managed workload of all departments, provided administrative support around the office and dealt with internal queries and worked to resolve any… Show more Was chief editor of all web material and social media, and wrote inserts for the company website, including articles and blogs. Offered creative suggestions and input for difficulties or queries related to social media and web material. Served as Executive Assistant to both company directors, and organised and kept track of their workload. Managed workload of all departments, provided administrative support around the office and dealt with internal queries and worked to resolve any internal issues. Maintained accurate records of all communication with employees and clients. Show less

Accounts Administrator

• Jan 2005 - Jan 2006

Organised and maintained all client accounts. Performed data entry and quality assessment of Excel reports. Liaised with clients, property managers and other departments in all legal matters. Handled (wherever possible) legal concerns and issues of clients. Notified all relevant employees of up to date legal matters. Issued letters of legal notice (outstanding debts, credits and other issues) to clients. Maintained up to date records of all information. Organised and maintained all client accounts. Performed data entry and quality assessment of Excel reports. Liaised with clients, property managers and other departments in all legal matters. Handled (wherever possible) legal concerns and issues of clients. Notified all relevant employees of up to date legal matters. Issued letters of legal notice (outstanding debts, credits and other issues) to clients. Maintained up to date records of all information.