Experience

Rebound Behavioral Health Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Business Office Coordinator/Billing Specialist

  • Jul 2019 - Present

  ▪ Review patient accounts for follow up on insurance processing ▪ Generate claims and submit to insurance for processing ▪ Complete insurance verification ▪ Research billing accounts for payment and resolution ▪ Financial counsel patient regarding patient liability due ▪ Complete outbound calls to insurance providers ▪ Maintain spreadsheets and weekly reports ▪ Experience using MedHost patient account system and SSI billing system ▪ Review patient accounts for follow up on insurance processing ▪ Generate claims and submit to insurance for processing ▪ Complete insurance verification ▪ Research billing accounts for payment and resolution ▪ Financial counsel patient regarding patient liability due ▪ Complete outbound calls to insurance providers ▪ Maintain spreadsheets and weekly reports ▪ Experience using MedHost patient account system and SSI billing system



Receivable Solutions Inc

• Columbia, South Carolina Area

• Insurance Specialist

  • Jun 2018 - Jun 2019

  ▪ Review hospital accounts for follow up on insurance denials ▪ Research billing accounts for payment and resolution ▪ Complete outbound calls to insurance providers ▪ Maintain spreadsheets and weekly reports ▪ Experience using Epic System ▪ Review hospital accounts for follow up on insurance denials ▪ Research billing accounts for payment and resolution ▪ Complete outbound calls to insurance providers ▪ Maintain spreadsheets and weekly reports ▪ Experience using Epic System



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Billing Specialist

  • Nov 2017 - Mar 2018

  ▪ Assist with medical billing services for labs tests ▪ Follow up on claim submission, processing, adjudication, and payment ▪ Review payer explanation of benefits and other correspondences ▪ Utilize Work Queue patient accounting system to review accounts and move forward ▪ Mail hardcopy claims to insurance ▪ Assist with customer service support ▪ Assist with medical billing services for labs tests ▪ Follow up on claim submission, processing, adjudication, and payment ▪ Review payer explanation of benefits and other correspondences ▪ Utilize Work Queue patient accounting system to review accounts and move forward ▪ Mail hardcopy claims to insurance ▪ Assist with customer service support



Gallman’s Personnel Services

• Columbia, South Carolina, United States

• Administrative Assistant

  • Aug 2015 - Oct 2017

  ▪ Assist purchasing buyers/engineering department with administrative tasks including data entry and filing ▪ Verified Receivers and filed accordingly ▪ Managing spreadsheets for data entry and updating ▪ Managed Import Entry Log along with research and review import shipments ▪ Assisted with completing inventory control to include counting and entering count data in the system ▪ Research inventory for counting errors and corrections ▪ Utilized purchasing system AS400 to update, review, and print purchase orders, update schedule dates and purchase order dates and pricing information along with other information as needed ▪ Completed office duties when required to include making copies and sending faxes



Palmetto Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Physician Billing Specialist

  • Feb 2016 - Aug 2017

  ▪ Review delinquent accounts and determine the action needed to resolve them to include preparing the account for a collections agency. ▪ Initiates conversation and respond to inquiries on accounts, communicating with patients both orally and in writing for resolution of the account balance ▪ Research patient’s account for billing issues and resolution ▪ Identify accounts with credit balances and process refunds accordingly. ▪ Manage inbound and outbound calls with the patient concerning billing issues and payments ▪ Provide customer service to the patient via phones and walk-ins ▪ Review insurance remits to post payments received ▪ Post patient payments received ▪ Experience using the Cerner system



Kelly Services-Kelly Connect

• Columbia, South Carolina, United States

• iOS Tier 2 Advisor

  • Mar 2015 - Aug 2015

  ▪ Manage inbound calls for technical questions and issues with their mobile devices to include hardware and software issues ▪ Assist customers with completing back up on their devices, software updates, and email setup ▪ Troubleshooting across multiple customers and varying issues with iOS devices ▪ Accurately identify and resolved failures while maintaining accurate documentation in the customer’s ticket ▪ Provide technical support for current customers escalated from Tier 1 ▪ Manage inbound calls for technical questions and issues with their mobile devices to include hardware and software issues ▪ Assist customers with completing back up on their devices, software updates, and email setup ▪ Troubleshooting across multiple customers and varying issues with iOS devices ▪ Accurately identify and resolved failures while maintaining accurate documentation in the customer’s ticket ▪ Provide technical support for current customers escalated from Tier 1



VBO Associates

• Columbia, South Carolina, United States

• Account Analyst

  • Jun 2008 - Mar 2015

  ▪ Supervise approx. 8-15 collectors ▪ Conducted meetings and calls with clients and team members ▪ Research hospital billing accounts for resolution of balance ▪ Review hospital collection accounts for processing with insurance companies and accuracy ▪ Train new employees on policies, procedures, and job duties ▪ Assisting medical billing collectors with resolving receivable accounts ▪ Completed quality control on customer service phone calls with insurance companies and patients ▪ Maintain spreadsheets and reports from Excel and PowerPoint for the client reports ▪ Answered phones, faxed, copied, and completed office duties when needed



USC School of Medicine

• Columbia, South Carolina, United States

• Administrative Specialist

  • Jul 2007 - Dec 2007

  ▪ Review and manage patient charts for filing ▪ Scanned medical records into the system ▪ Set appointments for the employee health nurse ▪ Assisted the employee health nurse with employee checkups and shots ▪ Answered phones, faxed, and copied when needed. ▪ Review and manage patient charts for filing ▪ Scanned medical records into the system ▪ Set appointments for the employee health nurse ▪ Assisted the employee health nurse with employee checkups and shots ▪ Answered phones, faxed, and copied when needed.