Experience

Vancouver Film School

• Canada
• Higher Education
• 300 - 400 Employee

• Admission Coordinator

  • Jan 2015 - Present

  -Respond to regional inquires within 72 hours or less-Maintain accurate notes of all communications and conversations in appropriate VFS CRM and Lemur systems-Qualify potential full-time enrollments, via initial discussions, to ensure educational fit, timing, and educational investment-Schedule for information sessions and tours with qualified prospects-Provide prospects with background information about VFS -Follow-up with inquires and appointments within CRM -Attend high-yield recruiting events-Provide campus tours/Class audits if needed-Complete reference checks for applicants-After acceptance, enter in all class data, financial plans and student material-Perform introductions calls and build full acceptance packages-Go through questions related to study permits/visas for international students-Handle overdue and tuition payments-Rebuilding Financial plans if needed-Actively manage the list of accepted and pending students to resolve any issues such as financing, visas and housing-Develop a relationship of trust with students and or parents if needed-Process withdrawal requests and determine/process refunds amounts-Attend Orientation Day and assist with student related tasks-Assist with call out campaign blitz or scholarships questions-Keeping all student information confidential and private Show less

• Vancouver Film School: Admissions Assistant

  • Nov 2011 - Jan 2015

  -Respond to inquiries from website within 72 hours or less-Assist in program relates questions via phone and email-Book appointments for information sessions and tours-Provide campus tours if needed-Reception coverage-Attend career fairs and event on behalf of VFS



Rogers Wireless Communications

• Burnaby, BC

• Call Center: Customer Service/Loyalty Consultant

  • Sep 2006 - Nov 2011

  -Handling customer complaints and issues -Discussing Cable, Internet, Home Phone, Wireless-Hardware Upgrades/Technical Servicing -Billing inquires/Invoice changes -Payments/Payment plans -Service plans and account changes -Customer follow ups and call backs -Product up selling and sales -Handling customer complaints and issues -Discussing Cable, Internet, Home Phone, Wireless-Hardware Upgrades/Technical Servicing -Billing inquires/Invoice changes -Payments/Payment plans -Service plans and account changes -Customer follow ups and call backs -Product up selling and sales



Mariposa at Metropolis

• Burnaby, BC

• Co-Manager/Sales Associate

  • Aug 2001 - Sep 2006

  -Opening/closing, includes cash outs -Merchandising floor rack and walls -Visual store fronts -Problem solving with customers and with employees -Assisting Manager with training of new employees -Ensuring steady work pace with employees -Knowledgeable with retail till program -Handling large amounts of money per night -Opening/closing, includes cash outs -Merchandising floor rack and walls -Visual store fronts -Problem solving with customers and with employees -Assisting Manager with training of new employees -Ensuring steady work pace with employees -Knowledgeable with retail till program -Handling large amounts of money per night