Experience

Kareo, a Tebra company

• United States
• Software Development
• 200 - 300 Employee

• Implementation Supervisor

  • Nov 2022 - Present

  Led a high-performing team of Implementation Specialists to enhance the customers' onboarding journey, drive product adoption, and achieve customers' business goals and desired outcomes. Collaborated closely with Sales, Training, Product, and Support departments to execute strategic goals focused on customer health, retention, and time to value. Monitored and managed team productivity and performance to ensure timely achievement of SLAs, KPIs, and objectives. Conducted regular 1:1 sessions, case reviews, and provided coaching to support organizational, team, and individual objectives. Actively participated in change management initiatives, facilitating communication and training to help the department adapt to new processes and organizational changes effectively. Leveraged quantitative and qualitative data to identify opportunities for improvement. Show less


SAG-AFTRA
• Performing Arts
• 100 - 200 Employee
• Actress

  • Jan 2010 - Present


Clever Programmer

• United States
• Education Administration Programs
• 1 - 100 Employee

• Operations Project Manager

  • Mar 2020 - Mar 2023

  Monitor student feedback to devise business strategies and determine process improvements for better customer experiences. Onboard Students to ensure they are familiar with the program and all it's resources. Research markets, clients and competitors to better design new programs and initiatives Set, enforce and optimize internal policies to maintain efficiency and create standard operating procedures. Oversee day-to-day operations, including supervising a 20-person team across multiple countries. Review financial data each day and investigate ad metrics to recommend budget changes to marketing staff. Conduct one on one meetings with staff members offering praise and recommendations for improvement. Brought in more new administrative staff and handled training, mentoring and direction to maximize productivity. Control daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives. Show less



PatientPop, a Tebra company

• Software Development

• Implementation Specialist

  • Nov 2021 - Nov 2022

  Received Tebra's Quarterly Impact Award in 2022 for exceptional contributions to the company. Managed a portfolio of 30-50 accounts, ensuring successful implementation and onboarding processes for each customer, while maintaining a perfect 5-star CSAT rating. Maintained a 98% Quality Assurance (QA) score, demonstrating meticulous attention to detail and adherence to high-quality standards in the implementation and onboarding processes. Nominated and selected for the mentorship program within just 5 months of joining the company, showcasing exemplary skills and knowledge in the implementation specialist role. Mentored and trained several new implementation specialists, providing guidance and support to ensure their success in the role. Created comprehensive training materials and reference documents to support new hires in understanding processes, contributing to efficient onboarding and knowledge transfer within the team. Show less



Ice Empire LLC

• United States
• Truck Transportation

• Office Manager

  • Nov 2016 - Feb 2020

  Integrated logistic systems into company processes to improve operations and manage orders and price changes. Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records. Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving. Maintained office staff by recruiting, hiring and training employees. Integrated logistic systems into company processes to improve operations and manage orders and price changes. Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records. Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving. Maintained office staff by recruiting, hiring and training employees.



The Audition Lab

• Creative Marketing Specialist

  • Mar 2013 - Dec 2016

  Assisted owner with startup and growth of the school. Created marketing strategies and promotional materials to reach potential students. Corresponded with all interested students and send out email newsletters for class updates. Handled registration, taking payments and creating payment plans. Created and updated the social media accounts for the school. Regularly updated owners website to reflect current event of the school. Recruited, interviewed and trained class interns. Assisted owner with startup and growth of the school. Created marketing strategies and promotional materials to reach potential students. Corresponded with all interested students and send out email newsletters for class updates. Handled registration, taking payments and creating payment plans. Created and updated the social media accounts for the school. Regularly updated owners website to reflect current event of the school. Recruited, interviewed and trained class interns.



BFG Communications

• United States
• Advertising Services
• 1 - 100 Employee

• Market Manager

  • Jan 2012 - Dec 2014

  Built brand awareness by engaging with Adult Tobacco Consumers of competitive brands. Introduced Adult Tobacco Consumers to Camel products and special offers. Captured accurate data and relevant information about Adult Tobacco Consumers through dialogue. Directed work up to 15 Field Agents at multiple offices across Los Angeles County. Built brand awareness by engaging with Adult Tobacco Consumers of competitive brands. Introduced Adult Tobacco Consumers to Camel products and special offers. Captured accurate data and relevant information about Adult Tobacco Consumers through dialogue. Directed work up to 15 Field Agents at multiple offices across Los Angeles County.



Jimmy Kicks

• Retail

• Internet Marketing Coordinator

  • Feb 2010 - Jan 2012

  • Managed online marketing campaigns • Managed social media accounts and reach out to potential customers • Gathered customer feedback through various polls on Facebook, Twitter and SurveyMonkey • Created all necessary company documents • Handled business operations and logistics • Created shipping procedures and manage customer order fulfillment process • Wrote business to business proposals • Managed online marketing campaigns • Managed social media accounts and reach out to potential customers • Gathered customer feedback through various polls on Facebook, Twitter and SurveyMonkey • Created all necessary company documents • Handled business operations and logistics • Created shipping procedures and manage customer order fulfillment process • Wrote business to business proposals



Man Alive

• United Kingdom
• Health, Wellness & Fitness

• Store Manager

  • Jul 2006 - May 2010

  • Created management training reference documents which assist store managers within district in training new management staff • Designed promotional displays to draw emphasis on special merchandise • Increased store traffic by creating sale advertisements for distribution in mall • Ranked number two in company for average units sold per transaction • Managed recruiting and hiring process for all employees • Reduced inventory shortages by over $4,000 within six months by staff training and strict enforcement of policies Show less