Sheehan Lloyd
IT Technical Support Analyst at SunTel Technologies- Claim this Profile
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Topline Score
Bio
Credentials
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Digital Networking Strategies
LinkedInAug, 2020- Nov, 2024 -
Harvard: Preventing the Next Pandemic
Harvard UniversityAug, 2020- Nov, 2024 -
Fortinet Network Security Expert Level 3: Certified Associate
FortinetJul, 2022- Nov, 2024 -
Fortinet Network Security Expert Level 1: Certified Associate
FortinetJun, 2022- Nov, 2024 -
Fortinet Network Security Expert Level 2: Certified Associate
FortinetJun, 2022- Nov, 2024
Experience
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SunTel Technologies - Managed IT Services Toronto
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Canada
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Computer and Network Security
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1 - 100 Employee
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IT Technical Support Analyst
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Jul 2019 - Present
Managed IT Services from SunTel Technologies Inc. equips you with a team of technicians who’ll utilize your technology infrastructure to its fullest potential. This includes proactive monitoring and maintenance, deployment of customized technology solutions, network and security optimization and more. The result? A technology infrastructure at its best that supports your business goals, simplifies work processes and maximizes efficiency.• Help Desk Support and Ticketing• Provide technical Phone/Email support and proactive maintenance for all of our Managed IT Services clients and technology systems• Daily monitoring of installed systems to ensure systems are functioning in accordance with all service level agreements• Document, track, and monitor the incident in the ticketing system to ensure a timely resolution• Patch management, Security and Server Management
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Education
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2021 - 2025
St. Brother Andre CHS
Advanced Placement Program, 9 -
2017 - 2021
St. Justin Martyr CES
PACE Program, Grade 5 - Grade 8 -
2015 - 2017
All Saints CES
Grade 3 - Grade 4
Community
