Sheeba Damalie Nanyunja

Account Manager at Roke Telkom
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Contact Information
us****@****om
(386) 825-5501
Location
Kampala, Central Region, Uganda, UG

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Credentials

  • Certificate in Customer Service Excellence
    The Pacemaker Group
    Jun, 2019
    - Nov, 2024
  • Certificate in Office 365
    Microsoft
    Jan, 2019
    - Nov, 2024

Experience

  • Roke Telkom
    • Telecommunications
    • 1 - 100 Employee
    • Account Manager
      • Jan 2017 - Present

      • Responsible for all client communication to manage conflict resolution and compliance regarding client deliverables and revenues.• Following-up with clients to secure referrals wherever possible and to encourage repeat or value added business options.• Conducting site visits to partners to address any customer concerns and to validate and resolve complaints in an effective and timely manner. And to inform the Head of Department of any risks or problems that might arise.• Liaise with the all Departments seeking resolution to any client complaints or service issues that arise.• Provide regular two way communication between the company and clients to establish strong company representation and to set clear and achievable client expectations.• Maintain an understanding of ROKE Telkom services and capabilities to ensure effective services are offered to new and existing clients. Show less

    • Sales Administrator
      • Jan 2013 - Dec 2016

      • Ensure all departments are fully informed of operational objectives.• Developing quotes and proposals for clients.• Business development for our products and services to delivery, installation and maintenance at the client site. This includes providing support to the technical team over the development and maintenance of key application databases;• reporting monthly on the performance of implemented services to clients, and to Roke’s management team

    • Project Assistant
      • Nov 2011 - Dec 2012

      • adequately scoped projects in terms of time, cost, and resourcing;• managed delivery of the projects whilst ensuring key project milestones are timely executed and reported to both the client and my management team; and• Performing quality assurance at each stage of the project to ensure business requirements and expectations are achieved at each stage of the project

    • Administrative Assistant
      • Nov 2010 - Nov 2011

      • Collecting and producing reports and supporting project documentation;• Sourcing advertising opportunities and placing adverts in local, regional, and national media and specialist publications;• Maintaining computerized databases including information, resource and record.• Organizing and providing administrative support (e.g. preparing handouts, keeping minutes, preparing agendas) to appropriate meetings and staff trainings. • Team support to the Human Resource Manager.

Education

  • University of Derby
    Diploma in Telecom Business, Telecommunications Management
    2009 - 2011
  • Dynamic Worldwide Training Consultants
    Diploma in HIV Counselling and Management
    2009 - 2011
  • Kyambogo University
    Bachelor of Adult and Community Education
    2003 - 2006

Community

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