Sheavon T.
Senior Contact Center Agent at LendingTree- Claim this Profile
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Bio
Credentials
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Customer Service: Working in a Customer Contact Center
LinkedInSep, 2022- Nov, 2024
Experience
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LendingTree
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United States
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Financial Services
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700 & Above Employee
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Senior Contact Center Agent
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Jan 2023 - Present
I have consistently demonstrated exceptional sales expertise and made significant contributions to the company's growth during my 1 year and 10 months of full-time service. My dedication, professionalism, and results-driven approach have positioned me as a top performer in the industry, setting new benchmarks for success within the team.One of my most notable achievements is consistently surpassing Key Performance Indicator (KPI) metrics, which has earned me the title of the preeminent performer. My unwavering commitment to excellence has not only benefited my personal performance but has also positively influenced my peers. I have actively coached and mentored my colleagues, empowering them to exceed their KPI metrics and fostering a culture of continuous improvement.In my role, I have focused on building strong, lasting relationships with customers, which has resulted in repeat business and the development of a loyal customer base. I have achieved this through rapport-building, trust, and skillful handling of customer objections and concerns. My exceptional communication and interpersonal abilities have allowed me to elevate customer satisfaction levels and contribute to the overall success of the company.In addition to my sales expertise, I have served as a committed LendingTree ambassador, taking the lead in corporate philanthropy and community outreach initiatives. I have been a key member of the Events Committee, where I have contributed to the development of innovative ideas and the execution of events aimed at strengthening peer relationships and fostering an unparalleled company culture.I have established a proven track record of sales expertise, commitment to both the company and the customers we serve, and a proactive approach to coaching, mentoring, and relationship-building. My unwavering dedication to excellence has had a positive impact on the team's development, customer satisfaction, and the overall company culture. Show less
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Customer Service Representative
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Jul 2021 - Present
I have excelled in delivering outstanding customer service, establishing an impressive track record of satisfying customers by implementing innovative solutions. My consistent outperformance in Key Performance Indicators (KPIs), such as Sales Conversion, Customer Satisfaction, and Quality Assurance, has led to numerous accolades for my exceptional sales conversion performance.One of my most significant achievements has been the revitalization of underperforming team members' performance. By providing focused coaching and mentorship, I have managed to boost their performance by nearly 50% across all metrics. As a subject matter expert, I actively contribute valuable insights and unwavering support to my colleagues, helping them develop and grow in their roles.Embracing the role of Training Ambassador, I have skillfully guided both Oversea Special Team Employees (NIT Reps) and new hires through comprehensive onboarding experiences, ensuring they are well-equipped to contribute to the team's success. This focus on training and development has led to enhanced overall team performance. Moreover, I have efficiently organized and prepared reports to disseminate company updates from Town Hall Meetings to the Inbound Contact Center, ensuring the seamless and effective communication of vital information to all team members.My expertise in the field of customer service spans Sales, Interpersonal Communication, Customer Engagement, Customer Satisfaction, and Strategic Thinking. This diverse range of skills has been fortified by a strong foundation of action-oriented results, positioning me as a valuable asset to any organization seeking a dedicated and highly skilled Customer Service Representative. Show less
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Family Dollar
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United States
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Retail
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700 & Above Employee
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Assistant Store Manager
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Apr 2021 - Jun 2021
I played a crucial role in ensuring seamless retail operations during my three-month part-time tenure. My focus on coordinating sales processes, orders, and payments guaranteed a frictionless customer experience. Working in collaboration with the Store Manager, we crafted and executed innovative strategies to captivate and retain customers, propelling sales and boosting revenue. One of my key accomplishments was the vigilant monitoring and meticulous maintenance of store inventory levels. By ensuring the timely restocking of in-demand items, I effectively minimized customer dissatisfaction and amplified sales opportunities. In addition, I performed in-depth data analysis and produced insightful reports on essential retail metrics, such as revenue, expenses, and competition. Leveraging advanced analytical tools and techniques, I provided valuable input to support strategic decision-making processes. Furthermore, I conducted thorough audits of store facilities and equipment, ensuring optimal functionality and presentation. This attention to detail consistently surpassed customer expectations and bolstered the brand's reputation. Finally, I nurtured and guided both new and existing sales associates, fostering a high-performance culture and enhancing employee morale, engagement, and retention. By enforcing strict adherence to company policies and procedures, I instilled an unwavering culture of excellence throughout the store. My commitment to both operational efficiency and team development highlights my ability to contribute positively to any retail environment. Show less
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Amazon
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United States
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Software Development
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700 & Above Employee
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Warehouse Problem Solver/UIS
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Mar 2020 - Oct 2020
As an innovative team player, I revolutionized inventory management practices by deploying state-of-the-art inventory tracking techniques using Excel. My efforts not only expedited and refined the resolution of recurring inventory challenges but also empowered my peers with the skills necessary to troubleshoot and resolve inventory issues. This synergy and knowledge transfer fostered a productive work environment and increased the success rate in tackling inventory challenges.Among my notable accomplishments, I performed comprehensive data analysis to pinpoint discrepancies in inventory data, executing corrective measures to reconcile physical and virtual inventory with Amazon's internal supply system. As a result, the inventory data remained consistently reliable and current.In my quest to improve safety and efficiency, I pioneered inventive strategies such as maintaining a clean, orderly, and debris-free work area. These initiatives led to a 10% improvement in workflow and a reduction in accident rates, contributing to a safer and more productive environment.Additionally, I forged strong and effective collaborative networks with Process Assistants, Ops Managers, and Senior Ops Managers, facilitating streamlined communication and collaboration that contributed to smoother and more efficient workflow processes.Lastly, showcasing remarkable adaptability and versatility, I cross-trained in various roles, including Pallet Receive, UIS, Universal, Water Spider, and Sort. This diverse skill set enabled me to undertake a wide range of tasks in accordance with production metric requirements, enhancing the overall efficacy of warehouse operations. My dedication to improving inventory management practices, collaboration, and adaptability has had a lasting impact on the success of the organization. Show less
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Transportation Associate (Seasonal)
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Jul 2020 - Sep 2020
During my dynamic three-month stint as a Transportation Associate, I expertly orchestrated a diverse range of yard activities, adeptly synchronizing check-ins, check-outs, audits, and traffic flow regulation to bolster overall operational productivity. By executing meticulous audits to pinpoint and eradicate virtual spots, I heightened the yard's accuracy by a remarkable 20%, ultimately liberating additional yard space and streamlining the flow of products.Among my notable accomplishments, I proficiently trained and mentored a team of new Transportation Operations Management (TOM) members, empowering them with the vital tools to thrive in their roles and make a significant impact on the organization's success. I also provided unwavering support to Senior Ops Managers, Ops Managers, internal transportation field teams, and external carriers as required, ensuring the punctual arrival and departure of all trailers. By maintaining a fluid trailer pool devoid of debts, I played an instrumental role in achieving the company's objectives and fortifying operational efficiency. Show less
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INTEGRITY STAFFING SOLUTION, INC. (Amazon Contract)
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Charlotte, North Carolina Area
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Warehouse Associate
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Oct 2019 - Mar 2020
I played a crucial role in the seamless and timely fulfillment of all orders for shipment over a six-month period. By showcasing exceptional attention to detail and meticulousness, I ensured the accuracy of each order processed and streamlined the entire shipment process, from unloading, picking, and staging to loading products, significantly increasing efficiency and productivity. Among my notable contributions, I consistently met tight deadlines by employing effective time management skills and working with a sense of urgency and purpose, ultimately ensuring customer satisfaction. I demonstrated outstanding organizational skills and exceptional craftsmanship in bonding, wrapping, packaging, and cleaning equipment and the warehouse, which resulted in a pristine and hygienic environment conducive to safe storage and handling of products. Additionally, I implemented a cutting-edge scanning and sorting system that facilitated the rapid processing of packages for next-day delivery. This innovation led to a remarkable improvement in delivery times and a boost in customer satisfaction. Show less
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Web-Don, Inc.
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United States
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Wholesale Building Materials
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1 - 100 Employee
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Sample Coordinator
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May 2019 - Oct 2019
I transformed the sample warehouse into a fully functional and productive space to effectively manage inventory, resulting in improved overall profitability. Through reorganization and strategic planning, I brought about enhanced functionality and ease of workflow to the sample warehouse over a six-month period. Among my notable contributions, I created, updated, and effectively managed inventory and cycle counts to meet customers' needs while generating profitability. I consistently met and fulfilled product timeline requests for both internal and external customers, ensuring timely delivery and satisfaction. I skillfully utilized various systems, including Salesforce, Agility, and CRM, to maintain accurate and up-to-date product information. Furthermore, I collaborated with external suppliers, vendors, and internal teams to acquire the most cost-effective products, meeting customers' needs while producing a financial surplus. This strategic approach fostered strong relationships and optimized business operations. Show less
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Earth Fare
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United States
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Food and Beverage Services
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400 - 500 Employee
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Juice Bar Lead
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Jan 2019 - May 2019
I was quickly promoted within a month of joining as a Juice Bar Associate. I expertly spearheaded all aspects of juice bar operations, cultivating a loyal customer base through exceptional customer service. I mastered the art of crafting specialty juices, smoothies, shots, and coffee drinks, keeping up-to-date with seasonal offerings and impressing customers with my knowledge and expertise in the field. Among my notable contributions, I demonstrated expertise in maintaining and operating juicers and blenders, ensuring that equipment was in excellent working condition and that drinks were consistently of high quality. I provided customers with invaluable advice on the nutritional value of fruits and vegetables and tailored recommendations based on their specific dietary needs. I educated both coworkers and customers about new products, sharing my passion for the juice bar's offerings and inspiring others to try new things. As a team leader, I designed employee work schedules, balancing workload and team members' availability to ensure optimal productivity. I played a vital role in launching a new store location, overseeing recruitment and training of new staff to ensure all team members were aligned with the company's culture and values. Lastly, by providing personalized and attentive customer service, I built a solid customer base that led to an increase in repeat customers and positive online reviews. Show less
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Elite Water Systems
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Monroe, NC
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PR Specialist/Western Territory Event Supervisor
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Jul 2017 - Jan 2019
I creatively developed marketing strategies that drove strong sales and cultivated a solid clientele base. Within less than six months, my proven track record in driving sales led to my promotion from PR Specialist to Western Territory Event Manager. Among my key contributions, I formulated branding and marketing strategies with the goal of providing product knowledge, building brand awareness, and boosting product sales. I performed all administrative and travel duties for staff members, ensuring a well-coordinated team. In my role, I trained new staff and developed positive working relationships with the team to meet business goals. I meticulously planned, promoted, and organized trade show events, showcasing our products to potential customers and partners. Additionally, I traveled throughout South Carolina and North Carolina, recruiting and training event team members to set up booths, utilize marketing tools, and promote new product lines at trade show events. This hands-on approach led to increased sales and an expanded customer base. Show less
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Education
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2023 - 2025
Full Sail University
Bachelor of Science - BS, Communication and Media Studies -
2010 - 2014
Northern Caribbean University
Bachelor of Arts (B.A.), Communication Studies, Emphasis: Public Relations
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