Experience

Southeast Veterinary Neurology

• United States
• Veterinary
• 1 - 100 Employee

• Practice Manager

  • May 2022 - Present

  Southeast Veterinary Neurology exists to keep families together by giving second chances to pets and the people who love them. We deal exclusively with neurologic diseases (diseases of the brain and spinal cord) and are one of the United States’ largest independently owned neurology groups. This position exercises significant autonomy and decision-making authority. Responsibilities include basic hospital operations to ensure the practice is functional and in excellent condition, ensuring the hospital is maintaining its legal obligations. Handles bank deposits and any financial client-concerns. Maintains positive relationships with vendors/sales representatives and ensures all inventory is appropriate for the current patient load. Oversees the scheduling of team members to provide optimal coverage and is in charge of hiring for positions that may be vacant. Assists with new employee onboarding and training and communicates with regional training managers to ensure team members are trained in all relevant standards of care. Performs team member check-ins and maintains HR platforms such as benefits, PTO, and payroll. Addresses and mediates internal disputes and documents as needed. Host monthly staff meetings and regularly meet with hospital leadership to optimize growth and success within the hospital as a cohesive team. Maintains positive relationships with team members to allow for trust and openness for a successful work environment. Ensures client experiences are maintained at the highest standards and address any client concerns, documenting as needed. Maintains relationships with referring community and documents any issues to be addressed to allow for proactive problem solving so there is no lapse in care for the patients. Monitors metrics to ensure accuracy based on location specific data and plans ahead for profitable success within the location. Follows monthly/quarterly/annual budgets and reports financial hardships/successes during monthly PNL meetings. Show less



VCA Animal Hospitals

• United States
• Veterinary Services
• 700 & Above Employee

• Hospital Manager

  • Nov 2020 - May 2022

  Provides Excellent Customer Service to clients both new and returning. Manages personnel and their concerns on a local level. Responsible for managing the financial health of the hospital. Maintains budgets and controls spending. Handles client escalations and conflict resolution. Collaborates with other Hospital Managers within the VCA Network to come up with creative solutions to every day obstacles. Manages the Hiring, Training, Reviewing, Discipline, and Discharge of associates. Maintains a working facility and schedules maintenance when required. Holds meetings regularly with both staff and supervisors. Maintains excellent communication with staff. Show less



BluePearl Specialty + Emergency Pet Hospital

• Non-profit Organizations
• 700 & Above Employee

• Assistant Practice Manager

  • Aug 2019 - Jun 2020

  Ensured daily processes were managed, such as End of Day processes, cash drawer audits, PMP reporting to the state for controlled substances, auditing timesheets and approving PTO and leave requests. Creating plans to improve NPS or client satisfaction scores and handling all client escalations. Participated in weekly leadership meetings with both the local leadership team as well as the regional team. Partnered with other Leaders in the hospitals to address associate or departmental concerns. Provided timely coaching and feedback to associates in partnership with our HR department, documenting conversations with both HR and with the associate. Participated and organized engagement activities. Monitored the hospital for safety concerns and reported properly to ensure associates are trained on proper procedures. Participated/Facilitated leadership and team meetings, created agendas, maintaining and communicating meetings notes to appropriate parties. Partnered with talent acquisition to assist in recruiting, interviewing, and hiring new associates. Built effective training plans for new and current team members to ensure role appropriate training is completed. Met with department heads once weekly to get progress reports on their direct reports. Ensured all hourly associates schedules support clinician schedules and patient needs while managing efficiency and eliminating overtime. Partnered with Vet Relations Rep to maintain relationships with referring veterinarians. Maintained inventory, daily spot checking and ordering of all inventory. Weekly cycle counting of all inventory, weekly ordering and quarterly inventory counts. Ensured daily facility maintenance and relayed maintenance needs and resolutions to appropriate parties. Show less



Midlothian Animal Clinic

• United States
• Veterinary Services
• 1 - 100 Employee

• Head Receptionist

  • Dec 2017 - Oct 2018

  Was a supervisor to 4+ employees. Held regular, monthly, meetings to provide feedback and additional ways to improve. Answered phone calls, including transfers, taking messages, and appointment scheduling. Handled medications. Handles cash, check, and credit card transactions. Implemented new ways to promote business. Implemented new ways to create an easier workflow. Handled client resolutions. Handled Accounts Receivable and collections information. Maintained the Doctor's Schedules. Created documents for staff use to better communicate the practice's vision for its employees. Created training documents for new employees. Attended regular meetings with the Office Manager to brainstorm ideas on how to better serve our clients Show less



Countryside Veterinary Clinic

• United States
• Veterinary
• 1 - 100 Employee

• Interim Office Manager

  • Mar 2016 - Dec 2017

  Acted as interim Office Manager whilst acting, also, as a full-time receptionist. Submitted weekly invoices to a corporate office. Managed the Doctor's schedules as well as employee schedules. Maintained an organized and positive work environment. Kept close relationships with the sales representatives to ensure the clinic's needs were met. Handled all human resources issues. Used problem solving skills to handle all escalated client disputes and resolve those disputes. Answered phones, including taking messages, scheduling appointments, and transferring phone calls. Handled cash, check, and credit card transactions. Managed Accounts Receivable and Collection notices Show less



Swift Creek Animal Hospital

• Midlothian, Virginia, United States

• Reception Team Leader

  • Jun 2014 - Mar 2016

  Managed the reception team of 8+ employees. Created a calm environment for team members to excel in their own abilities. Kept close relationships with clients and sales representatives. Used problem solving skills to handle client disputes in an efficient and timely manner. Maintained organization in my department always. Created schedules for both the employees, as well as the Doctor's schedules. Handled all Human Resources issues within my department and worked with other team leaders to handle hospital wide issues. Kept a budget and ordered supplies. Paid invoices and maintained spreadsheets to reflect them. Resolved all client escalation disputes. Held monthly team meetings to provide feedback and to allow employees to ask questions, provide feedback to me, and allow additional growth opportunities. Show less