Experience

Xenon arc

• United States
• Chemical Manufacturing
• 100 - 200 Employee

• Customer Service Manager

  • Jan 2023 - Present

  Manage a team of representatives to ensure business processes are running smoothly and efficiently while offering premium customer service and engagement. Implementing and monitoring KPIs to enhance skills and reach individual and team goals. Analyze data to drive sales growth, identify areas of improvement, and generate the information necessary to make high-level and impactful business decisions.

• Account Manager

  • Oct 2020 - Jan 2023

  Managed Dairy and Distribution segments within the Food & Beverage Ingredients industry. Developed relationships with clients to better understand expectations and generate growth. Processed all new leads and inquiries through the use of HubSpot and Salesforce to drive new business opportunities. Managed the order fulfillment process from submission of a purchase order to final delivery.



Capitol City Press

• United States
• Printing Services
• 1 - 100 Employee

• Intern

  • Sep 2016 - Mar 2020

  Developed an understanding of standard business functions and operations. Acquired experience in customer service support, inventory management, and best sales practices. Developed an understanding of standard business functions and operations. Acquired experience in customer service support, inventory management, and best sales practices.