Experience

CommonWealth One Federal Credit Union

• United States
• Banking
• 1 - 100 Employee

• Director, Digital Engagement

  • Jun 2023 - Present

  Virginia, United States Lead a digital transformation over sales, service, and virtual touchpoints in the member journey. Enhance the digital member and employee experience through technology. I am excited to work with an amazing group of leaders to help grow digital adoption in our online channels and digital payments.

• Member Contact Center Manager

  • Sep 2017 - Present

  I lead our sales, service, and digital engagement teams toward member and loan growth through exceptional experiences. I provide mentorship and leadership to peer managers and team members by partnering with departments to support career development opportunities for staff.

• Branch Manager

  • Jun 2015 - Sep 2017

  Harrisonburg, Virginia, United States Increase membership and loan growth within the JMU SEG division. Promote financial literacy while networking with on-campus students, faculty and staff. Manage a team driven to provide exceptional service to the college community.



Darden

• United States
• Restaurants
• 700 & Above Employee

• Operations Manager

  • Mar 2012 - Jun 2015

  Red Lobster, Charlottesville, VA Managed all aspects of the business, staffing, service levels, training, culinary, and operations.