Experience

Picup

• South Africa
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• SLA Fleet Coordinator

  • Feb 2023 - Present

  Audit Picup Plus drivers, daily driver planning for problem stores to ensure SLA is met, oversee plus driverperformance to ensure flawless service to customers daily, handle driver behaviour issues, buildrelationships with driver network, provide handover to account manager and support teams, ensures thatqueries affecting driver payments are escalated in time, ensure drivers adhere to dress code protocol at alltimes

• Fleet Supervisor

  • Feb 2022 - Jan 2023

  Audit Picup Plus drivers, daily driver planning for problem stores to ensure SLA is met, oversee plus driverperformance to ensure flawless service to customers daily, handle driver behaviour issues, buildrelationships with driver network, provide handover to account manager and support teams, ensures thatqueries affecting driver payments are escalated in time, ensure drivers adhere to dress code protocol at all times.

• Support Specialist

  • Aug 2021 - Feb 2022

  First point of contact for customers seeking technical assistance over the phone or email Perform remotetroubleshooting Determine the best solution based on the issue and details provided by customers Walk thecustomer through the problem-solving process Direct unresolved issues to the next level of supportpersonnel Provide accurate information on IT products or services Record events and problems and theirresolution in logs Follow-up and update customer status and information Pass on any feedback orsuggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures. Show less



Decofurn Furniture

• South Africa
• Retail
• 1 - 100 Employee

• Dispatch Clerk

  • Jul 2020 - Jan 2021

  • Assist distribution manager in administrative and clerical duties. • Perform document preparation, control and filing activities • Develop new ideas to improve distribution quality and efficiency • Print fax, copy and mail documents as needed. • Ensure warehouse is maintained clean, safe and organized. • Receive, handle and store products in warehouse centre as per company policies. • Inspect incoming products for any damages and inform the same to management. • Co-ordinate with carriers to ensure timely and accurate shipments. • Resolve shipment issues and communicate to customers about any delays. Show less



Stowe Holdings

• South Africa
• Information Technology & Services
• 100 - 200 Employee

• Customer Service Agent

  • May 2018 - Feb 2020

  First point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Show less



Pick 'n Pay Head Office

• Westen Cape

• Customer Service Agent

  • Sep 2017 - Feb 2018

  First point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Show less



Shoprite Group (Distribution Centre)

• Cape Town Area, South Africa

• Dispatch Clerk

  • Mar 2017 - May 2017

  Responsibilities : Grv processing Clarification of invoices Completion of capture sheets Signing in completed PO’s (Purchase orders) Filing Updating daily schedule Completion of checks on system (including manual) Inbounding PO’s Show less



Sewstar

• Cape Town Area, South Africa

• Executive Administrator

  • Jun 2015 - Feb 2017

  Responsibilities: •Book keeping •Sales Management •Stock related duties •Day to day running of enterprise Packages worked on: MS Word Outlook Excel Power Point Responsibilities: •Book keeping •Sales Management •Stock related duties •Day to day running of enterprise Packages worked on: MS Word Outlook Excel Power Point



OptiSolutions

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Junior Oracle Database Administrator (Customer Service)

  • Nov 2012 - Feb 2015



Sewstar

• Cape Town Area, South Africa

• Executive Administrator

  • Aug 2008 - 2011

  Responsibilities : Grv processing Receiving of invoices Completion of capture sheets Signing in completed PO’s (Purchase orders) Filing Updating daily schedule Completion of checks on system (including manual) Inbounding PO’s Packages worked on: MS Word Outlook Excel Power Point Show less