Experience

Cypress Property & Casualty Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2014 - Present



Harden

• United States
• Insurance
• 1 - 100 Employee

• Account Assistant

  • Oct 2012 - Mar 2014



US Assure

• United States
• Insurance
• 100 - 200 Employee

• Underwriting Service Specialist

  • May 2011 - Oct 2012

  Small Business; Service insurance policies in the Eastern half of the United States while taking incoming calls from agents nationwide.*Serve as a liaison between Zurich Small Business insurance agents and their underwriter.*Process and underwriting large volume of endorsements request from agents and renewaltransactions.*Review request and make underwriting decisions on endorsements and renewal transactions usingboth individual underwriting judgment and company underwriting guidelines.*Take large volume of inbound calls from agents nationwide, varying from eligibility and underwriting questions to website support.*Assist agents in clarifying, explaining and interpreting insurance coverage using our companyresources, guidelines, and coverage forms.*Act as subject matter expert for all of Zurich Small Business product programs for both agentsand underwriters. Show less

• Service Specialist

  • 2006 - Oct 2012

• Service Specialist

  • Oct 2008 - May 2011

  Selected to serve as underwriting assistant and first point of contact for new large Middle MarketChurch Program, in October 2008.*Acted as program administrator on four specialty agency programs. Serving as Workers CompInsurance underwriter on three agency programs.*Assisted USAssure Religious Segments underwriters in quoting and pre-underwriting newbusiness accounts and renewals.*Developed and maintained agent relationships to strengthen success growing program.*Assisted Marketing Team in updating and communicating our product and program to both newand current agents.*Served as underwriter for new business, after issue transactions, endorsements and renewals.*Maintained Excel spreadsheets for communicating new business and renewal information to bothagents and other team members. Show less

• Underwriting Service Representative

  • Dec 2006 - Oct 2008

  Serviced policies and agents in the Mid-Atlantic and Northeast States, processing large volumeand variety of transactions*Took large volume of inbound calls from agent in these territories*Responsible for maintaining transactional underwriting list for two underwriters. Processing transactions for new business, endorsements and renewals that had been referred to underwriting*Obtained CISR designation and 4-40 license.



Mayoral Campaign

• Jacksonville Mayoral Campaign

  • Jun 2010 - May 2011

  Worked campaign phone banks, making outgoing calls to Jacksonville area voters. *Assisted Operations manager in planning and executing finance committee meetings and other fundraising events. Including setting up and working the welcome table and bar. *Also participated in Sign waving, door knocking, and other day to day campaign activities. Worked campaign phone banks, making outgoing calls to Jacksonville area voters. *Assisted Operations manager in planning and executing finance committee meetings and other fundraising events. Including setting up and working the welcome table and bar. *Also participated in Sign waving, door knocking, and other day to day campaign activities.



United Group Associates

• Health and Life Insurance Agent

  • Jun 2006 - Nov 2006

  Sold health and life insurance policies for Mega Life and Health to individuals and small business owners in North and Northeast Florida. *Used company provided lead to cold call, prescreen and provide information for prospective clients. *Obtained 2.15 Health, Life and Variable Annuities Insurance License. Sold health and life insurance policies for Mega Life and Health to individuals and small business owners in North and Northeast Florida. *Used company provided lead to cold call, prescreen and provide information for prospective clients. *Obtained 2.15 Health, Life and Variable Annuities Insurance License.



Dalton

• United States
• Advertising Services
• 100 - 200 Employee

• Public Relations Intern

  • May 2004 - Feb 2005

  Kept up media results for clients; Wal-Mart, Foley & Lardner, McDonalds, Disney’s Movin' Mickey and the City of Jacksonville. *Responsible for preparing and assisting in execution of the ground breaking ceremony for Super Wal-Mart in Starke, Fl. *Conducted preliminary research and assisted in the launch for the City of Jacksonville rebranding campaign, Jacksonville Where Florida Begins. *Assisted in Super bowl marketing events, including local news interviews and poster signing for Super Bowl artist Charles Fazzino. *Conducted research using Internet, phone contacts, and media map for various clients. *Assisted team with other day-to-day tasks to ensure client relations. Show less