Experience

Water Wings Swim School

• United States
• Spectator Sports
• 1 - 100 Employee

• Idaho Director of Operations

  • Dec 2020 - Present

  -Recruit, interview, onboarding, and training for all ID instructors and office personnel -Conduct all continued employee development through evaluations, continued training, disciplinary action, and pay increases. - Oversee all daily operations of multiple locations including scheduling, bookings, billing, sales leads and customer satisfaction -Develop and implement sales growth strategies though social media, school partnerships, sponsorships, camps and programs. -Maintain all regulatory compliance data, testing pools three times per day, facilities management, ordering product, cleanliness and equipment maintenance -Bid and hire subcontractors for facilities repair and maintenance and build out of new locations. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Feb 2017 - Dec 2020

  -Manage a high-volume drive thru store with 30 employees, grossing 2.5 million per year -Successfully train newly hired and assistant store managers to promote to Store Manager -Oversee and create content the district wide ‘In place leadership development’ team for high performing supervisors to promote to Assistant Store manager, teaching group sessions and scheduled one on one mentorship sessions -Uphold and teach standards of company mission and values and coffee culture -Serve as district level Community Relations Manager- organizing major volunteer events, coffee and merchandise donations, nonprofit fund-raising, free community events, and local school programs -Selected as Q1 FY2020 new store opening manager and Q2 FY2019 Manager of the Quarter Show less



PRJKT Restaurant Group, SeaSalt Woodfire Grill and Sea Legs Wine bar

• General Manager Operations

  • Jan 2015 - Feb 2017

  -General manager of all food & beverage operations, budget and forecasting, staff development, service standards and quality assurance -General manager of all food & beverage operations, budget and forecasting, staff development, service standards and quality assurance



Landry's

• United States
• Hospitality
• 700 & Above Employee

• National Corporate Trainer

  • Nov 2011 - Jan 2014

  -National corporate trainer, general manager, bartender and lead server, executing large party and banquet events in a high-volume environment -National corporate trainer, general manager, bartender and lead server, executing large party and banquet events in a high-volume environment



Hemisphere Restaurant Partners, Tavern on France

• Company Training Supervisor

  • Sep 2009 - Nov 2011

  -Established training program and strategic marketing plan. -Established training program and strategic marketing plan.



Wynkoop Brewing Company

• Restaurants
• 1 - 100 Employee

• Banquet Captain

  • Jan 2008 - Sep 2009

  -Planned and executed seated-course dinners and buffet-style professional and social events, including daily 10 person meetings to 2,000 guests, including the Democratic National Convention (DNC) -Planned and executed seated-course dinners and buffet-style professional and social events, including daily 10 person meetings to 2,000 guests, including the Democratic National Convention (DNC)

• Assistant Manager Sales

  • Dec 2006 - Jan 2008

  -Managed external marketing program, hotel concierge referral incentive program, conducted business development, customer and major account relationship management program, and oversaw successful execution of large party restaurant events

• Assistant Operations Manager & National Corporate Trainer

  • Dec 2003 - Dec 2006

  Managed national new store openings, implemented training program and established consistency throughout all branch locationsManaged daily operations and 150 staff