IT Technician

• Sep 2023 - Present

Maintenance Technician lll

• Dec 2022 - Aug 2023

· Maintain accurate records of fiber optic network layouts, splicing diagrams, and asset locations· Utilize specialized tools and equipment, such as optical time-domain reflectometers (OTDR) and fusion splicers, to diagnose and resolve fiber-related issues· Perform fiber optic cable testing, troubleshooting, and repairs to address service interruptions and maintain optimal signal quality· Keep inventory of fiber optic components, ensuring adequate stock levels for maintenance and repair purposes Show less

Maintenance Technician ll

• Apr 2022 - Dec 2022

· Assist in the identification and resolution of network performance issues by conducting tests and measurements· Monitor and report any abnormal network conditions or potential equipment failures to appropriate teams for further investigation· Participate in training programs and workshops to enhance technical skills and stay updated with industry trends and best practices· Comply with company policies and procedures, including those related to data protection, customer privacy, and equipment handling Show less

Maintenance Technician l

• Sep 2021 - Apr 2022

· Conduct routine maintenance checks on network equipment, including cable lines, amplifiers, switches, and power supplies· Perform basic troubleshooting and repairs to address service interruptions and restore service quality· Maintain accurate documentation of maintenance activities, including work performed, equipment serviced, and materials used· Respond to service calls and requests for maintenance support promptly and professionally

Field Technician IV

• Nov 2020 - Sep 2021

· Engage with management to develop and implement training programs and materials for Field Technicians, ensuring consistent skill development and knowledge transfer· Continuously enhance technical skills and knowledge through certifications, training programs, and self-study, staying current with evolving technologies and industry trends· Plan and coordinate service calls, installations, and repairs, assigning tasks and resources to optimize workflow and meet customer service level agreements· Provide advanced technical support and guidance to internal teams, stakeholders, and customers, demonstrating a high level of professionalism and expertise Show less

Field Technician lll

• Jun 2020 - Nov 2020

· Collaborate with internal teams, including network operations, engineering, and customer support, to address complex service issues and ensure timely resolution· Keep abreast of emerging technologies, industry standards, and best practices, and provide recommendations for improvements and enhancements to services and processes· Lead and participate in cross-functional projects and initiatives, contributing technical expertise and insights to drive process improvements and operational efficiencies· Assist in the development and improvement of standard operating procedures, guidelines, and documentation to streamline service delivery and enhance customer satisfaction Show less

Field Technician ll

• Feb 2020 - Jun 2020

· Conduct in-depth inspections and assessments of equipment, wiring, and connections to identify and resolve intricate technical problems· Train and educate customers on the use and functionality of Spectrum products and services, addressing advanced technical questions and concerns· Assist with the installation and maintenance of advanced network equipment and infrastructure· Adhere to safety protocols and ensure compliance with regulatory and company standards

Field Technician l

• Aug 2019 - Feb 2020

· Install and configure cable, internet, and phone services for residential and commercial customers· Respond promptly and professionally to service calls and appointments· Maintain accurate records of service visits, work performed, and customer interactions· Follow Spectrum's policies and procedures, including those related to customer privacy and data protection

Motor Transport Operator (88M)

• Aug 2017 - Aug 2023

· Transport personnel, equipment, and supplies to designated locations in support of military operations and exercises · Plan and execute convoy operations, following established procedures and convoy control orders · Load and unload cargo, ensuring proper weight distribution, securement, and compliance with safety guidelines · Perform pre- and post-operational checks on vehicles to ensure they are in proper working condition, including inspecting fuel, oil, tires, brakes, and other vehicle components Show less