Experience

Verge Mobile

• United States
• Wireless Services
• 1 - 100 Employee

• Mobile Expert

  • Feb 2020 - Present

  Asked personalized questions and identified products that matched customers needs.Sustained ongoing customer relationships by building rapport and trust.Delivered results by meeting monthly sales goals in a minimum of 5 out of 7 categories.Troubleshot and resolved problems related to devices and account services both in person, and over the phone.Maintained weekly and monthly ongoing training in the areas of sales, customer service, new products and services, operations and policy.Operated and reconciled cash registers and credit machines and prepared opening and closing deposits.Displayed exemplary customer service during dicult interactions by employing empathy, a positive attitude, and focusing on solutions for the customer.



GameStop

• United States
• Retail
• 700 & Above Employee

• Senior Guest Advisor

  • Sep 2019 - Feb 2020

  Assisted the store management team in preparing and supervising all store activities, events, and product releases.Provided friendly, open, and enthusiastic service to customers in person and on the phone, including answering questions about products, services, and Gamestop policies, as well as assisting with product selection, purchase, or return.Assisted customers with troubleshooting issues regarding various devices, systems, games, and digital currency redemption both in store and over the phone.



Drop Dead Dangerous

• Administrative Assistant

  • May 2017 - Aug 2019

  Sold various merchandise to customers on location in over 30 states.Tracked sales trends across all venues to restock popular items and better direct the design of new merchandise upon return to each venue.Monitored and managed accounts on multiple social media platforms with a reach of +12,000.Established and maintained professional contacts for venue booking, merchandise operation, and project collaboration. Sold various merchandise to customers on location in over 30 states.Tracked sales trends across all venues to restock popular items and better direct the design of new merchandise upon return to each venue.Monitored and managed accounts on multiple social media platforms with a reach of +12,000.Established and maintained professional contacts for venue booking, merchandise operation, and project collaboration.



Southwestern University

• United States
• Higher Education
• 400 - 500 Employee

• Sales Associate

  • Jan 2016 - Jan 2017

  Sold tickets to fill a 722 seat theater for performances weekly over the phone, as well as in person via cash and credit.Utilized the Tix sales program to sell tickets.Managed the use of three venues and accompanying facilities forcustomer and university events, as well as hosting/stang said events as needed. Sold tickets to fill a 722 seat theater for performances weekly over the phone, as well as in person via cash and credit.Utilized the Tix sales program to sell tickets.Managed the use of three venues and accompanying facilities forcustomer and university events, as well as hosting/stang said events as needed.