Experience

Aspira

• United States
• Software Development
• 200 - 300 Employee

• Customer experience associate

  • Apr 2019 - Present

• Reservations Specialist

  • Apr 2019 - Aug 2019

  Answered inbound phone calls, making reservations for customers at various state parks within a certain state. I was hired as a season representative and in the time I was there I was trained to answer calls for four different states.



The Connection Contact Center

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Service Representative

  • Aug 2017 - Mar 2019

  I was trained to take calls for a number of clients. I was trained primarily to handle calls for Quest Diagnostics Health and Wellness. We must use proper protocol to verify each caller into their account and personalize. A good portion of our calls are scheduling for appointments. I must follow privacy regulations while handling each call. We use scripting to open and close each call. I can type 60 WPM and am fluent with computers. I was recently trained for another client, School and Student Services. This client's primary focus is assisting parents all over the country with filling out applications for financial aid for children applying to private school in grades K-12. We assisted these parents by answering any questions that they may have about the application and how to fill in the application per the companies requirements. We assisted in basic troubleshooting any technical issues they may have with the system. Parents are often required to upload any federal and state tax forms that are required by each private school in order for the school to process their financial aid application. I have a basic understanding of federal taxes as well as Salesforce. After being trained for each of these clients I accelled so well that I was later named as a Team Lead. I was trained how to assist agents during their calls by answering any and all questions the agents may have. I was also trained to handle any and all Administrative functions that the client deemed necessary. This included answering emails from parents, as well as handling certain escalations the client required. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Sales Associate Cashier

  • May 2016 - Jun 2016

  Used a cash register to make cash, check, or credit transactions by following prompts on the register to get the information that the store needed to finish the transaction. Used a cash register to make cash, check, or credit transactions by following prompts on the register to get the information that the store needed to finish the transaction.



The Connection Contact Center

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Service Representative

  • Oct 2011 - Apr 2012

  Answer inbound calls and fielding questions about account information and resolving customer complaints. Made notation of calls in various computer programs. Answer inbound calls and fielding questions about account information and resolving customer complaints. Made notation of calls in various computer programs.



Forest oaks assisted living facility

• Spring hill, FL

• Resident Assistant

  • Sep 2009 - Jul 2010

  Assisted all residents with any activities they were unable to accomplish independently Assisted all residents with any activities they were unable to accomplish independently



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Hr customer service representative

  • Jul 2008 - Dec 2008

  Answered all calls verifying call let information and fielding questions about personal health and life insurance. Completed notation of call. Answered all calls verifying call let information and fielding questions about personal health and life insurance. Completed notation of call.



Floridas Natural Growers

• United States
• Research Services
• 1 - 100 Employee

• Machine Operator

  • Dec 2006 - Jul 2007

  Loaded machine with necessary materials and insured property operation of machine. Inspected and cleaned on a regular basis. Loaded machine with necessary materials and insured property operation of machine. Inspected and cleaned on a regular basis.



Basler AG

• Germany
• Appliances, Electrical, and Electronics Manufacturing
• 300 - 400 Employee

• Assembly Technician

  • Dec 2005 - Jul 2006

  Inspected and assured quality of product before packing for consumer. Inspected and assured quality of product before packing for consumer.