Head Of Operations

• Jan 2021 - Present

General Manager

• Aug 2013 - Jan 2021

Exceedingly knowledgeable and experience within Aviation community and Airlines Security Management. Customers focused with the highest standard of customer service in the operational environment with proven records of regulating at all levels ensuring the demands and criteria values are adhere to and achieved. Managed an operation (over a 500 management and staff) ensuring all operational activities are delivered to the safety and security regulatory requirements without conceding the quality. Confirming High level of performance and value is being delivered by implementing change when necessary. Protecting commercial interest for all interested parties by controlling budgets/cost without compromising the quality of services, Revenue against cost, staff relations, customer services, write up and implement operations procedures and process. Over 25 years of extensive management experience provided constructive security proposals/strategies and contingency planning with proven ability to deliver results every time. Led and directed projects which improved customer satisfaction and enhanced delivery performance, ensuring increased customer sustainability & trust, successfully improving turnover. Being self-motivated and capable individual I need little prompting to move the business forward. With positive and proactive approach very much adaptable to changes and new challenges. Sets and maintains standards of behaviour which encourage fairness, respect, impartiality and, consistency. Procedures / Process and policies scripting and enforcing Preparing, implementing, controlling & monitoring ISO 9001-2015 Standards Audits & service standards with CAPA H&S, Risk Assessments, Vulnerability evaluations and Hazard monitor and enforcing control measures with business continuity and contingencies planning. Providing assistance and input during all tendering processes Continually monitor operations standards and services, advice and support operational management Show less

Security Compliance Manager

• Jun 1994 - Aug 2013

Extensive Management experience within Aviation Security for over 20 Years. With proven ability to deliver result every time. Expert in micro Management and familiar with ever changing industry, ready to take new challenges with proactive and positive approach. Self motivated with strong business and Customer service skills required no prompting to push business forward. Actively encourage high standards with capability to distribute complex objectives within the deadline using time and resources effective and efficiently. Portray and communicate the best possible personal image by keeping promises and acting with integrity, upholding the organisation,s values at all time. Set and maintain standards of behaviour which encourage fairness,respect,impartiality and consistency. Meet all challenges with open mind and consider all aspects and options before reaching decision. Show less