Shayne Famorcan
Customer Service Agent at VIP Doctor 247- Claim this Profile
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Topline Score
Bio
Credentials
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Diploma
Department of Education - PhilippinesMay, 2005- Nov, 2024
Experience
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VIP Doctor 247
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United Arab Emirates
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Medical Practices
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1 - 100 Employee
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Customer Service Agent
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Nov 2020 - Nov 2023
• Responsible for maintaining referral log • Performs basic inventory duties by monitoring office supplies • Responsible for collecting co‐pays and deductible amounts • Responsible for providing technical assistance to customers as required • Ensures questions and concerns are processed and communicated with patients and referral sources both verbally and in writing in a timely manner • Ensures to adhere to established guidelines for service delivery, and comply with applicable… Show more • Responsible for maintaining referral log • Performs basic inventory duties by monitoring office supplies • Responsible for collecting co‐pays and deductible amounts • Responsible for providing technical assistance to customers as required • Ensures questions and concerns are processed and communicated with patients and referral sources both verbally and in writing in a timely manner • Ensures to adhere to established guidelines for service delivery, and comply with applicable laws and regulations • Always maintains a positive and constructive attitude • Ensures to adhere to and implement all company policies and procedures, including but not limited to clinical programs • Resolves all customer questions or concerns via multiple media; the phone, email, online chat or social media • Responsible for maintaining and updating customer information as needed • Attempts to resolve and de-escalate any issues in a calm manner • Ensures to escalate calls or challenges to supervisor when necessary and appropriate • Up-sells the services of the company/organization to customers as necessary • Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation • Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls Show less • Responsible for maintaining referral log • Performs basic inventory duties by monitoring office supplies • Responsible for collecting co‐pays and deductible amounts • Responsible for providing technical assistance to customers as required • Ensures questions and concerns are processed and communicated with patients and referral sources both verbally and in writing in a timely manner • Ensures to adhere to established guidelines for service delivery, and comply with applicable… Show more • Responsible for maintaining referral log • Performs basic inventory duties by monitoring office supplies • Responsible for collecting co‐pays and deductible amounts • Responsible for providing technical assistance to customers as required • Ensures questions and concerns are processed and communicated with patients and referral sources both verbally and in writing in a timely manner • Ensures to adhere to established guidelines for service delivery, and comply with applicable laws and regulations • Always maintains a positive and constructive attitude • Ensures to adhere to and implement all company policies and procedures, including but not limited to clinical programs • Resolves all customer questions or concerns via multiple media; the phone, email, online chat or social media • Responsible for maintaining and updating customer information as needed • Attempts to resolve and de-escalate any issues in a calm manner • Ensures to escalate calls or challenges to supervisor when necessary and appropriate • Up-sells the services of the company/organization to customers as necessary • Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation • Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls Show less
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THG Paris - Al Hashimya
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Dubai, United Arab Emirates
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Sales Coordinator
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Dec 2018 - Jul 2020
Assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation. Prepares and then follow up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them. Efficiently respond to any online or telephone queries in a calm and friendly manner. Maintain accurate and organized customer files Liaise between other departments and the client to provide the service most suitable to the… Show more Assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation. Prepares and then follow up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them. Efficiently respond to any online or telephone queries in a calm and friendly manner. Maintain accurate and organized customer files Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints. Schedule deliveries Develop long-term relationships with customers Use appropriate office technologies and computers to process and track orders and maintain excellent communication with all contacts Follow company policies and procedures Other duties assigned Show less Assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation. Prepares and then follow up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them. Efficiently respond to any online or telephone queries in a calm and friendly manner. Maintain accurate and organized customer files Liaise between other departments and the client to provide the service most suitable to the… Show more Assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation. Prepares and then follow up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them. Efficiently respond to any online or telephone queries in a calm and friendly manner. Maintain accurate and organized customer files Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints. Schedule deliveries Develop long-term relationships with customers Use appropriate office technologies and computers to process and track orders and maintain excellent communication with all contacts Follow company policies and procedures Other duties assigned Show less
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MORSE TRADING CO. FZC
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Dubai, United Arab Emirates
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Executive Secretary
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Oct 2011 - Oct 2018
Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution. Open, sort, and distribute incoming correspondence, including faxes and email. File and retrieve corporate documents, records, and reports. Greet visitors and determine whether they should be given access to specific individuals. Prepare responses to correspondence containing routine inquiries. Sourcing suppliers and maintaining long-lasting… Show more Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution. Open, sort, and distribute incoming correspondence, including faxes and email. File and retrieve corporate documents, records, and reports. Greet visitors and determine whether they should be given access to specific individuals. Prepare responses to correspondence containing routine inquiries. Sourcing suppliers and maintaining long-lasting relationships with them as well as existing suppliers Collecting order report and timely processing purchase order to supplier. Serves customers by answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status. Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work. Answer incoming telephone calls and arrange outgoing calls when requested. Receiving and arranging collection of documents/non documents with different courier company. Maintains all the accounting matters of the company in COMRADE software. Preparing the statement of accounts of all the customers and suppliers. Arrange visas and hotel bookings for the customers as requested. Negotiate with service providers for best service with best rates Arranging courier- e.g. DHL, FedEx, UPS, Aramex and others Preparing all the documentation required for exporting the goods, from IDF up to issuance of COC. Supervise the work of cleaners Conduct inventory of company’s equipment and assets. Arrange necessary repairs as needed. Manage petty cash for administration expenses, Responsible for preparing summary of monthly expenses of the company. Act as Internal Public Relations Officer (PRO)- handles submission of needed documents in visa process in DAFZA, Lease Renewal and License Renewal. Show less Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution. Open, sort, and distribute incoming correspondence, including faxes and email. File and retrieve corporate documents, records, and reports. Greet visitors and determine whether they should be given access to specific individuals. Prepare responses to correspondence containing routine inquiries. Sourcing suppliers and maintaining long-lasting… Show more Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution. Open, sort, and distribute incoming correspondence, including faxes and email. File and retrieve corporate documents, records, and reports. Greet visitors and determine whether they should be given access to specific individuals. Prepare responses to correspondence containing routine inquiries. Sourcing suppliers and maintaining long-lasting relationships with them as well as existing suppliers Collecting order report and timely processing purchase order to supplier. Serves customers by answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status. Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work. Answer incoming telephone calls and arrange outgoing calls when requested. Receiving and arranging collection of documents/non documents with different courier company. Maintains all the accounting matters of the company in COMRADE software. Preparing the statement of accounts of all the customers and suppliers. Arrange visas and hotel bookings for the customers as requested. Negotiate with service providers for best service with best rates Arranging courier- e.g. DHL, FedEx, UPS, Aramex and others Preparing all the documentation required for exporting the goods, from IDF up to issuance of COC. Supervise the work of cleaners Conduct inventory of company’s equipment and assets. Arrange necessary repairs as needed. Manage petty cash for administration expenses, Responsible for preparing summary of monthly expenses of the company. Act as Internal Public Relations Officer (PRO)- handles submission of needed documents in visa process in DAFZA, Lease Renewal and License Renewal. Show less
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ST. GEORGE HOTEL
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Dubai, United Arab Emirates
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Secretary to the General Manager
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Aug 2009 - Oct 2011
DUTIES AND RESPONSIBILITIES: Handle all incoming and outgoing calls. Screening all the calls for the General Manager, Financial Controller and Managing Director. Handle all the bookings and hotel reservations of the superiors. Applying online visas for the relatives and owner of the company. Preparing bank transfer letters. Monitoring the scheduled cheques to be deposit on owners account as payment of the tenants for the rent of the flats. Updating the bank… Show more DUTIES AND RESPONSIBILITIES: Handle all incoming and outgoing calls. Screening all the calls for the General Manager, Financial Controller and Managing Director. Handle all the bookings and hotel reservations of the superiors. Applying online visas for the relatives and owner of the company. Preparing bank transfer letters. Monitoring the scheduled cheques to be deposit on owners account as payment of the tenants for the rent of the flats. Updating the bank statements of the accounts of the owners of the company. Receiving couriers and arranging booking for sending couriers for the owner of the company. Handle petty cash for daily expenses and submit report at the end of the month. Produce documents and spreadsheets, use industry-specific software and correspond electronically. Responsible for maintaining the managers' schedules and organizing calendars. Preparing the cheques approved by the General Manager and Financial Controller and sending them to the responsible person for signature. Filing documents, maintaining company’s records, placing orders and organizing office supplies. Performs other duties and responsibilities assigned by immediate superior. Show less DUTIES AND RESPONSIBILITIES: Handle all incoming and outgoing calls. Screening all the calls for the General Manager, Financial Controller and Managing Director. Handle all the bookings and hotel reservations of the superiors. Applying online visas for the relatives and owner of the company. Preparing bank transfer letters. Monitoring the scheduled cheques to be deposit on owners account as payment of the tenants for the rent of the flats. Updating the bank… Show more DUTIES AND RESPONSIBILITIES: Handle all incoming and outgoing calls. Screening all the calls for the General Manager, Financial Controller and Managing Director. Handle all the bookings and hotel reservations of the superiors. Applying online visas for the relatives and owner of the company. Preparing bank transfer letters. Monitoring the scheduled cheques to be deposit on owners account as payment of the tenants for the rent of the flats. Updating the bank statements of the accounts of the owners of the company. Receiving couriers and arranging booking for sending couriers for the owner of the company. Handle petty cash for daily expenses and submit report at the end of the month. Produce documents and spreadsheets, use industry-specific software and correspond electronically. Responsible for maintaining the managers' schedules and organizing calendars. Preparing the cheques approved by the General Manager and Financial Controller and sending them to the responsible person for signature. Filing documents, maintaining company’s records, placing orders and organizing office supplies. Performs other duties and responsibilities assigned by immediate superior. Show less
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Education
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2000 - 2005
Polytechnic University of the Philippines
Bachelor in Office Administration, Office Management/Administration
Community
