Senior Group Benefits Specialist

• Mar 2023 - Present

My overall role is to is to plan, organize, and account for the timely preparation and completion of new business cases and client renewals in Group Retirement and Group Benefits. Providing best in class service to the clients, investigating and responding to issues and concerns brought forward from Plan Administrators and their employees. Key responsibilities include: • Account management for Group Retirement clients • Account management for Group Benefit clients • Member level assistance with day to day administration • Liaison between plan sponsor and provider • Assistance with legal and regulatory compliance • New group marketing preparation • Onboarding new business implementations Show less

Account Representative, Group Retirement Services

• Aug 2015 - Mar 2023

My overall role is to provide day to day administration and servicing for clients, and to work with insurance companies to maintain and exceed the service standards of the Group Retirement Department. My involvement in group retirement programs encompasses plans with as little as 1 member through to large multi-national plans with thousands of employees. In 2018 I was recognized by Gallagher and presented with the Signature Award for my exceptional abilities in performance, client satisfaction, professionalism and accomplishments. Key responsibilities include: • Member level assistance with day to day administration • Liaison between plan sponsor and provider • Database management • Program administration • Assistance with legal and regulatory compliance and filling Show less

Coordinator, Human Resources and Benefits Administration

• Nov 2012 - Oct 2014

• Created benefit letters and processed benefits through HRIS to newly eligible employees, while running report interfaces to a third-party insurer as head plan administrator. • Processed medical leave paperwork to third-party insurer to adjudicate and case manage (disability management). • Leading task force member for a Global Survey conducted annually. • Coordinator of the Employee Service Awards. • Created offers of employment for new hires, and creating their employee files through HRIS. • First responder to employee inquiries on policies and procedures. • Created termination paperwork in alignment with ESA for employees whose relationship with the company was severed. • Audited legal documents in accordance to Sarbanes Oxley compliance. • Processed salary increases for employees who exceed in their annual performance appraisal. • Pull reports for quarterly tenure and monthly headcount for Corporate. • Self-educated on new policies and procedures on an ever-changing environment to employment law. • Weighing and qualifying internal applicants to fill positions requested by Hiring Managers. • Recruited potential new hires and evaluating their qualification to align with the competency using SWOT analysis. • Screening and conducting behavioural interviews. • Creation of Job Postings (internal/external) and relationship building with outside employment sources. • Research job market trends to track competitors. Show less

Barista

• Sep 2010 - Oct 2012

Customer Service Coordinator

• Jun 2011 - Aug 2012

Oversaw operation of the store. Key responsibilities included opening and closing operations, staff scheduling, workplace orders, maintenance of store appearance, returns and point of purchase. Oversaw operation of the store. Key responsibilities included opening and closing operations, staff scheduling, workplace orders, maintenance of store appearance, returns and point of purchase.

Student Representative

• Sep 2009 - May 2010

I worked on campus at the FSU between classes running the pool hall and assisting with special student events. I worked on campus at the FSU between classes running the pool hall and assisting with special student events.

Customer Service

• Oct 2007 - Jun 2009

Gas station attendant. Point of purchase sales, updating stock and accepting goods and services from different vendors. Inventory check completed daily. Gas station attendant. Point of purchase sales, updating stock and accepting goods and services from different vendors. Inventory check completed daily.

Customer Service Sales Specialist

• Sep 2006 - Sep 2007

Retail gift shop. Mainly worked the front of house and the point of purchase area. Retail gift shop. Mainly worked the front of house and the point of purchase area.

Customer Service

• Jun 2005 - Sep 2005

I made fresh pasta, sauce, prepackaged meals and takeout meals. I worked both the back of the restaurant and the front with opening and closing duties. I assisted with catering and orders. Unfortunately I had a workplace accident which abruptly ended my time with this company, and I was unable to work for a period of time. I made fresh pasta, sauce, prepackaged meals and takeout meals. I worked both the back of the restaurant and the front with opening and closing duties. I assisted with catering and orders. Unfortunately I had a workplace accident which abruptly ended my time with this company, and I was unable to work for a period of time.