Experience

Girl Scouts of North East Ohio

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer Relations Manager

  • Mar 2020 - Present

  Responsible for building and promoting positive relationships with GSNEO volunteers by overseeing and implementing the volunteer recognition program. Uses a proactive approach to conflict management through preventing, investigating, and resolving conflicts involving members which arise out of or interfere with realizing the mission and goals of Girl Scouts of North East Ohio or the successful implementation of the Girl Scout Leadership Experience for girls and adults.

• Volunteer Relations Coordinator

  • Jun 2018 - Mar 2020

  Coached and empowered staff to resolve low level conflicts and took ownership of high-level conflicts. Managed Volunteer Recognition Committee; fostered culture of appreciation for volunteers year-round; planned and executed 2019 Volunteer Recognition Celebration honoring 94 individuals, 2 committees, and 19 service units. Piloted and chaired Troop Finance Committee to proactively address financial policy violations; oversaw troop and service unit financial compliance and audit process. Consulted with GSNEO leadership about needed policy changes, updated policies, and communicated changes to staff and volunteers. Served as a third-party facilitator and provided mediation to volunteers/caregivers/girls. Developed resources: No Prob-Llama: Conflict Resolution for Girls, Conflict Management Roadmap for Staff/Volunteers.

• Community Membership Executive

  • Mar 2017 - Jun 2018

  Managed 8 service units containing over 200 troops throughout East Cuyahoga and West Geauga counties; mentored service unit teams to work effectively with troop volunteers in assigned geographic areas to ensure delivery of program and services. Exceeded overall girl membership goal for the 2017-2018 membership year. Supported the council’s volunteer management system through the recruitment, screening, selection, placement, development, training, and recognition of volunteers; provided ongoing support to over 1,250 volunteers. Represented and extended Girl Scouting in the community through collaborative efforts and networking. Served as Communications Lead for Volunteer Support and Services Department; created collateral in partnership with the Marketing Department to drive recruitment and retention of girls and volunteers. Promoted and assisted with council programs, activities, public relations, and fund development endeavors.



Ulta Beauty

• United States
• Retail
• 700 & Above Employee

• Associate Manager- People

  • Sep 2016 - Mar 2017

  Recruited, hired, and trained successful associates for the grand opening of a large retail store. Coached and developed team to achieve outstanding performance metrics including guest experience ratings and loyalty percentage. Maintained operational excellence through executing merchandising directives. Recruited, hired, and trained successful associates for the grand opening of a large retail store. Coached and developed team to achieve outstanding performance metrics including guest experience ratings and loyalty percentage. Maintained operational excellence through executing merchandising directives.



Student Accessibility Services (Kent State University)

• Communication Intern

  • Jan 2016 - May 2016

  Observed and assessed communication in the SAS office. Researched various higher education institutions' accessibility programs. Conducted a survey and in-depth interviews with students with disabilities and SAS staff members. Made connections to privacy management and social support communication theories and provided practical suggestions for increasing immediacy and improving communication between all stakeholders of SAS on campus. Observed and assessed communication in the SAS office. Researched various higher education institutions' accessibility programs. Conducted a survey and in-depth interviews with students with disabilities and SAS staff members. Made connections to privacy management and social support communication theories and provided practical suggestions for increasing immediacy and improving communication between all stakeholders of SAS on campus.



Kent State University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Teaching Assistant

  • Aug 2014 - May 2016

  Instructed seven face-to-face and two online sections of Introduction to Human Communication and two face-to-face sections of High Impact Speaking (approximately 25 students/class). Prepared and delivered lectures, provided feedback to students, and facilitated engaging activities and speeches. Instructed seven face-to-face and two online sections of Introduction to Human Communication and two face-to-face sections of High Impact Speaking (approximately 25 students/class). Prepared and delivered lectures, provided feedback to students, and facilitated engaging activities and speeches.



Destination Maternity Corp (Motherhood Maternity® and A Pea in the Pod®)

• United States
• Retail
• 500 - 600 Employee

• Lease Department Sales Manager

  • Jun 2014 - Oct 2014

  Executed and maintained all visual and marketing directivesCompleted all transfers, price changes, damages, and markdowns by effective dateMaintained a professional level of communication with leased partner Executed and maintained all visual and marketing directivesCompleted all transfers, price changes, damages, and markdowns by effective dateMaintained a professional level of communication with leased partner



AMERICAN EAGLE OUTFITTERS INC.

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • May 2011 - Aug 2014

  Provided exceptional customer service as cashier and stylist, promoted sales, and replenished merchandise on sales floor. Provided exceptional customer service as cashier and stylist, promoted sales, and replenished merchandise on sales floor.



Kent State University

• United States
• Higher Education
• 700 & Above Employee

• Tutor- Department of Intercollegiate Athletics

  • Jan 2014 - May 2014

  Tutored student athletes in General Psychology and Dance as an Art Form coursework, guided students with time management and study strategies. Tutored student athletes in General Psychology and Dance as an Art Form coursework, guided students with time management and study strategies.