Experience

Woven | Human-Powered Technical Assessments

• United States
• Software Development
• 1 - 100 Employee

• Mid-Market Customer Success Manager

  • Nov 2022 - Present

• Senior Customer Success Manager

  • Feb 2022 - Nov 2022

  Leading team with and providing training on role. Bring point of contact for escalated questions and concerns from team and customers.

• Customer Success Manager

  • Mar 2021 - Feb 2022

  • Manage an assigned book of Woven customers• Lead onboarding and implementation process so that customers achieve quick value• Understand how customers are using the product and find ways for them to increase their return on investment• Identify and nurture relationships with key stakeholders thought the customer’s organization• Partner with senior executives to uncover business pain and strategic mapping of Woven’s value• Develop strategic plans for ensuring customer retention and expansion• Lead scheduled check-ins, QBRs, and monitor customer satisfaction• Review and manage job posting of customers engineering roles on LinkedIn and Indeed• Be the voice of the customer to prioritize feature requests and platform improvements during product discussions• Gain deep knowledge of the Woven platform and best practices for hiring engineering teams Show less



The Knot Worldwide

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Account Manager Team Lead

  • Jun 2020 - Feb 2021

  Work closely with Account Executive(s) and local wedding professionals post-sale to assist customers with their digital/online ad campaigns by providing tips and insights to increase their response. Responsible for retention of accounts and overall heath of account.

• Account Strategist Team Lead

  • Mar 2020 - Jun 2020

  Promoted to Team lead for the Account Strategy team. The Account Strategist Lead is responsible for providing superior customer service, marketing insights, basic tech-support to local wedding pros! You’ll work closely with Account Executive(s) and local wedding professionals post-sale to assist customers with their digital/online ad campaigns by providing tips and insights to increase their response. This position is a vital role in retaining customers, collecting online ad assets, upselling current clients and surpassing your customers’ expectations! You will also be a primary resource for the team for questions, processes and escalated situations. Show less

• Senior Account Strategist

  • Jul 2019 - Mar 2020

  WeddingWire and XO Group merged to become The Knot WorldwideFrom account management to account support, I provide assistance to vendors on their advertisements. Also handle cancellations and escalated calls for wedding vendors. Promoted to team lead in March 2020



WeddingWire

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Customer Success Manager

  • Oct 2013 - Jul 2019

  Working with Wedding vendors in Austin, Dallas and Houston Texas on their upgraded WeddingWire accounts. From account management to account support, I provide assistance to vendors on their advertisements. Also working in person with Dallas wedding vendors.

• Customer Success Manager

  • Jul 2012 - Oct 2013

  Educating advertisers on our product and services by demonstrating our product via the WebEngaging advertisers with individual attention by answering questions and troubleshooting issues to optimize value of advertiser’s investmentDeveloping and strengthening relationships with advertisers by acting as a brand ambassador for WeddingWire and providing excellent customer serviceIdentifying trends and analyzing advertiser feedback to promote internal growth and improvement

• Sales Associate

  • Dec 2011 - Jul 2012

  Making cold and warm callsProactively prospecting wedding and event professionalsSelling ad placement and other online business marketing solutions to small and medium-sized businessesMaintain professional internal and external relationships that meet company core values



The Leukemia & Lymphoma Society

• United States
• Non-profit Organizations
• 700 & Above Employee

• Campaign Assistant

  • Jan 2011 - Jun 2011

  I am working with the Leukemia Ball 2011 Silent Auction. I assist the Campaign Manager with planning and execution of silent action for this black tie event which is the largest black tie event in DC that does not have political relationship. Responsible for all auction items in auction pay and in office,Detail-oriented and highly organized, Administrative and clerical support, maintaining program and event records, files, and databases. I am working with the Leukemia Ball 2011 Silent Auction. I assist the Campaign Manager with planning and execution of silent action for this black tie event which is the largest black tie event in DC that does not have political relationship. Responsible for all auction items in auction pay and in office,Detail-oriented and highly organized, Administrative and clerical support, maintaining program and event records, files, and databases.