Experience

CB Insurance

• United States
• Insurance
• 1 - 100 Employee

• HOA Marketing Account Manager

  • Aug 2016 - Present

  Marketing Specialist for Homeowners Associations in the Colorado Springs and Denver areas. Marketing Specialist for Homeowners Associations in the Colorado Springs and Denver areas.



RPS Healthcare

• United Kingdom

• Senior Marketing Specialist

  • Feb 2009 - Jul 2016

  I am a Professional Liability Healthcare Marketing Specialist with expertise in medical malpractice and property and casualty insurance. As a licensed property and casualty insurance producer, my focus is on healthcare professionals such as nursing homes, physicians, hospitals, community health care centers, birth centers, hospice centers, midwives, dentists and other healthcare organizations. I work with a very diverse insurance market place to provide the most comprehensive insurance solutions for our clients. I execute all steps in processing and servicing assigned accounts utilizing agency management systems and ancillary systems. I gain and maintain comprehensive knowledge of current market conditions, products, programs and services & assist in daily operations for all team members. I assist in multiple types of training and remain a consistent resources for all Account Managers and Technicians. I consistently maintain audit procedures at all times - with average file audits being well above average for 7 consecutive years. Licensure: Resident Property & Casualty Producer in CO Show less



Progressive Commercial Auto Insurance Company

• Sales and Services Team Lead/Coach & Senior Underwriter

  • Aug 2003 - Sep 2007

  I led specialty team of 20 people who performed both traditional phone calls and piloted new processes, procedures, and software. I ensured that representatives provided superior customer service, adhered to company guidelines, provided feedback on job performance, and made recommendations on bonuses and raises. I worked on Excel Spreadsheets daily, internal software, Lotus Notes, Mainframe, Pro-Rater, and Ownership Workbench, and assisted with traditional phone calls, escalated calls from customers, as well as technical support calls for traditional floor representatives. I made reasonable procedure exceptions to accommodate unusual customer requests and worked with upper management to ensure appropriate changes were made to improve customer satisfaction. I taught group of individuals how to cross-sell and/or maintain existing customers and consistently documented databases on each team member's job performance and developmental progress. I provided presentations for new company goals, processes & procedures, company performance, and team initiatives. Licensure: Held Property and Casualty License in 48 states Show less