Experience

GEODIS

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• IT Analyst II

  • Mar 2022 - Present

• IT Analyst

  • Jan 2007 - Mar 2022

  Provides technical support for application issues by performing root cause analysis and technical solutionsMonitor routine and critical processes and workflows and proactively identify problem trendsEnsure compliance with IT policies such that all incidents/requests are appropriately classified and change control protocols are followedProvides after hours technical supportReports production issues to the appropriate leadersDevelops and maintains application documentation, training material and administrative policiesIdentifies and performs application enhancements or upgrades when applicableUses configuration and administrative tools to ensure correct system processes are being followedManages data analysis activitiesProvides continuous improve opportunities to operations and end users to better utilize applicationsAssists with application implementations and configurationOther duties as required and assigned

• Transportation Planner

  • Jan 2013 - Jun 2019

  • Efficiently plans on-time deliveries of customer freight, adhering to vendor compliance rules into box retailers and monitoring communication with internal and external Warehouse Management Systems• Meticulously reviews and approves weekly financial and performance audits. Interprets and compiles raw data into detailed reports to provide improved customer solutions• Anticipates customer needs and questions to exceed reporting and documentation expectations; improved communication and reliance with frequent, prompt updates; and acts proactively to solve problems.• Facilitates customer conference calls, covering, but not limited to, key performance indicators, cost-savings, and issue-resolution.• Promptly and precisely addresses questions and concerns regarding TMS and WMS functionality, and business and client processes.• Exhibits solid aptitude to interpret customer and carrier contracts to meet requirements and evaluate cost-savings opportunities.• Analyzes and achieves savings opportunities by identifying order consolidation prospects and creating multi-stop shipping routes. • Streamlined daily processes by creating and maintaining standard documentation to more efficiently schedule, tender, and confirm punctual deliveries of temporarily sensitive product.• Trains and supports various contract logistics and transportation teams outside of assigned account responsibilities.

• Senior Coordinator

  • Jan 2013 - Jan 2015

  • Supervised and responded to client group email and phone inquiries, providing first-rate customer service.• Efficiently managed customer freight routing from creation of shipments and loads, through order fulfillment, communicating with carriers for in-transit and delivery tracking. Addressed and alerted customers of carrier service failures.• Created standard operating procedures and training documentation for clients and internal team members.• Reviewed, audited, and approved accounts receivable invoices, identifying and addressing contracted and quoted rate discrepancies and accessorial charges. • Distributed weekly freight and performance reports to and conducted reoccurring conferences with clients.• Promptly acknowledged and resolved high-level issues, using critical thinking with minimum guidance quickly.• Delegated team member tasks, as needed and required by the business and volume fluctuations. • Managed item and location master data records, updating as needed to adhere with client needs.• Audited accounts payable invoices and mitigated customer non-compliance discrepancies.• Monitored integrated data records from customers and carriers, using Raptor visibility tool and confirmed end-of-day files processed appropriately.

• Transportation Coordinator

  • Jan 2010 - 2013

• Wave planner/CSR

  • May 2008 - 2010

  • Creating orders per customer request inbound and outbound• Scheduling all inbound freight some outbound freight• Tracking freight for customer and vendor• Making all Po adjustments• Send carriers and freight forwarders missing documents and bill of ladings• Returns• Research and investigate customer shortages• Report Inbound Shortages• Answering customer and carrier questions• Using Synapse, SAP and other Apple programs daily to fill customer needs• Creating CSR”s schedule • Setting up items in the system

• CSR

  • Nov 2007 - 2008

  • Consolidating and releasing work• Planning all orders using Synapse• Scheduling carrier for pick up send out daily forecast• Tracking freight • Keeping up with ISO training• Keying all audit sheets daily• Sending nightly reports• Responding to all emails• Billing

• Operator 1

  • Jan 2007 - Nov 2007