Experience

MGT Diversified Solutions, LLC
• United States
• Telecommunications
• 1 - 100 Employee
• Office Manager

  • May 2023 - Present


Galls, LLC

• United States
• Public Safety
• 400 - 500 Employee

• Subject Matter Expert

  • Mar 2022 - May 2023

  Provided updates to CEO’s inbox on customer issues I resolved through our social media platforms. Assisted with developing a standard operating procedure for social media-based customer interactions.Entered customer orders, purchase orders, and pricing confirmations as well as providing invoices.Worked with Team Leads across department lines to standardize public facing customer communications to improve company brand and customer experience.Provided expertise on resolving escalated customer complaints and instructing staff on related internal processes.Served as liaison between product vendors and customers to ensure correct product information is given.Created monthly reports to track internal error trends to improve individualized training for better employee performance.Recognized as Specialist of the Month: May ‘22, August ’22, October ’22, March ‘23 & April '23. Voted “Most Knowledgeable” in department superlatives for 4 quarters and “Most Helpful” for 2 quarters. Show less

• Customer Experience Specialist

  • Aug 2021 - Mar 2022



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Tool Rental Sales Associate, Coach

  • Sep 2018 - Jul 2021

  Performed many departmental roles throughout the retail store. Excelled in customer interactions within Tool Rental, determining best plan of action for customer projects and confidently enabling them to use the appropriate tools safely. Gold Homer Award recipient for practicing and exhibiting company values. Selected to 'Coach' oncoming associates, added to job title. Performed many departmental roles throughout the retail store. Excelled in customer interactions within Tool Rental, determining best plan of action for customer projects and confidently enabling them to use the appropriate tools safely. Gold Homer Award recipient for practicing and exhibiting company values. Selected to 'Coach' oncoming associates, added to job title.



Domino's

• Canada
• Internet Publishing
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2017 - Jul 2018

  Drove Customer focused Service through answering phones and solving issues in a productive and professional manner. Drove Customer focused Service through answering phones and solving issues in a productive and professional manner.