Experience

WARISAN TC HOLDINGS BHD

• Malaysia
• Machinery Manufacturing
• 1 - 100 Employee

• Application Analyst

  • Jan 2020 - Present

  Supporting system (Power Suite) under 4 Subsidiary Warisan TC Holding - MH, MCTS, DTS and MAT Cambodia : - Business (Invoice, Sales Folder, Supplier, Exchange Order, Inventory , Delivery, Voucher, Visa and Report) - Apply Payment ( Supplier, Exchange Order, Deposit, Petty Cash, Cheque Print and Report) - TMIS (MIS Report, Report Tools and All Report) - Interface (BOS) - System ( System Table, Currency, System Configuration, Product Code, User and Report) Supporting and maintenance for SJPM and SCVPN under Mayflower Holidays : - (Integration for IUR import and Export) - Sabre Customer VPN Supporting and maintenance Financing Accounting & Billing (Sage UBS) under Subsidiary Mayflower Holidays and Warisan TC holding Sdn Bhd : - Accounting (General, Debtors, Creditor, Transaction, Report, Periodic, Housekeeping and Toolkit). - Billing Supporting for Galileo & Amadeus system Integration Mayflower Holidays : - IUR Invoice and Ticketing Import and Export Preparing Business Blueprint, User Guide & Training , System Functional Documentation for MUVX website : - Subsidiary MUVX Used Vehicle Marketplace. Supporting Air Plus Tamara Financing under Subsidiary Mayflower Holidays : - Sage UBS Financing all Reporting under GoCar and Warisan TC include with change request Supporting for the heavy machine industry ERP Software (Movex & AS400) Application under TCIM subsidiary of Warisan TC Holding. - Assisting for preparation Warisan IT Policy and Standard Operation Protocol (SOP), Disaster Recovery Plan and Business Continues Plan. - General Knowledge and supporting user for Microsoft office365 for all user. - Supporting Maintenance Mayflower Website using BOS and Umbraco. This including follow up enhancement, Bug fix and sign off checklist. - Migration, maintenance and supporting MS TEAM, One Drive, Power Automation. - Sabre Certification of Policy Administrator Application, Online Sub-Site Admin Certification, Certification PNR String Editor



Domino's

• Canada
• Internet Publishing
• 1 - 100 Employee

• Application Specialist

  • May 2018 - Sep 2019

  - Involved in Unit testing and Preparing Test Script for Pulse system. - MSSQL and MYSQL. - Being system analyst for troubleshooting and investigate for the issue. - Involve in 230 Domino’s store Malaysia and 30 Domino’s store Singapore implementation Pulse system and infrastructure. - Integration for the implementation - Monitoring Helpdesk Ticketing and Remote tool using TightVnc and Aspect. - Escalating to third Party (DPI) for unresolved issue and follow up the incoming Patches. - Reason for leaving seeking for better salary package and new challenging in career.



Diebold Nixdorf

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Analyst

  • Mar 2017 - May 2018

  - Handle IT troubleshooting and call for project BP Australia market (Oil and Gas). - Creating ticket using oracle. - Troubleshoot by remoting area using crosslink with kscout protocol. Basic troubleshooting for networking. Monitoring email. - Being part for second level (L2) for troubleshoot issue before sending to (3rd) level (production engineering for further assistant). - Support POS system (Retalix), Backoffice system (storepoint application), Eftpos machine (Card payment transaction), Fuel Server (Retalix application).



CMG Holding Sdn Bhd

• Malaysia
• Technology, Information and Internet
• 1 - 100 Employee

• Team Lead

  • Jan 2015 - Feb 2017

  - Privative Maintenance at First Phase for Project Pharmacy Information system (Phis) at Hospital Muar. - Travelling to other state to change part for maintenance service such as Computer, Server and Printer. - Trainer & tester for Pharmacy Information System at First Phase on General Hospital. Hospital Muar (Full Based), Hospital Kulim (Pharmacy Based) and Hospital Miri (Full Based). - Proficient to troubleshoot hardware (Computer, Printer Lexmark, Switch cisco, Storage IBM and server HP) on site. Also checking databases on software (Phis). - Basic knowledge to setup server (Linux) - Travelling to other state in Malaysia to manage Second Phase for implement (PHIS) such as Penang, Kedah, Terengganu, Pahang and Johor to restructure network at facility such as Hosp Seberang Jaya, General Hosp Pulau Pinang, Hosp Kulim, Hosp Kuala Terengganu, Hosp Setiu, Hosp Temerloh and Hosp Sultan Aminah (JB). Including all clinics in the state. Also provide installation hardware such as computer, printer, setup switch and server. - Learn how to prepare paper work for infrastructure also for documentation hardware. - Manage Implementation team in state of Penang General Hospital. Basic knowledge about medication science and knowledge in setup networking in the facility involved. Manage team to restructure network in facility with testing, Installation hardware with monitoring by IT officer state, Data verification in final step before start Go Live and Monitoring team to GO Live at facility by following module. - Involved in preparation and documentation activities for the facility. Such as Site survey report, network infrastructure (restructure drawing), report hardware acceptance by facility, checklist for data verification and final stage checklist sign off for each facility. - Involved in Meeting with Ministry of Health Malaysia for update second phase.



Uniutama Property Sdn Bhd (UUM)

• Pegawai Tadbir & Teknikal

  • Nov 2013 - Dec 2014

  - Skilled in management - Learn how to manage administration work such as preparing Purchasing Order (PO), Delivery Order (DO), and Invoice. - Proficient in IT (Setup installation of CPU, Projector, Troubleshoot networking) and Maintenance. - Involved in meeting and site visit. - Skilled in management - Learn how to manage administration work such as preparing Purchasing Order (PO), Delivery Order (DO), and Invoice. - Proficient in IT (Setup installation of CPU, Projector, Troubleshoot networking) and Maintenance. - Involved in meeting and site visit.