Shayan Ali

Technical Support Specialist at OONZOO
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Contact Information
us****@****om
(386) 825-5501
Location
Dubai, United Arab Emirates, AE

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Experience

    • United Arab Emirates
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Specialist
      • May 2023 - Present

      1-Listening to what customer want and helping them find the perfect product for their needs. 2-Technically coordinate with store managers. 3-Engaging in meaningful attractions and building a good relationship with customers. 4-Gain an understanding of customers diverse and specific business needs and apply product knowledge to meet them. 5-Network with existing customers in order to maintain links and promote additional upgrades. 1-Listening to what customer want and helping them find the perfect product for their needs. 2-Technically coordinate with store managers. 3-Engaging in meaningful attractions and building a good relationship with customers. 4-Gain an understanding of customers diverse and specific business needs and apply product knowledge to meet them. 5-Network with existing customers in order to maintain links and promote additional upgrades.

    • IT Services and IT Consulting
    • Sales Executive
      • Dec 2022 - May 2023

      working as a sales executive in Tecmarks IT company. I have experience to deal with new clients and provide the product knowledge to our current and new clients . working as a sales executive in Tecmarks IT company. I have experience to deal with new clients and provide the product knowledge to our current and new clients .

    • China
    • Telecommunications
    • 700 & Above Employee
    • Team Leader
      • Jan 2018 - Sep 2022

      New customers to introduce and promote products.  Developing a marketing team to implement strategy & delivering on objectives.  Dealing and resolving customer complaints and concerns.  Monitoring & reporting to senior managers on the effectiveness of strategies.  Experience of executing a successful marketing campaign through social media.  A solid team player who thrives on working in a fast paced environment.  Excellent telephone manner and high standard of communication skills.  Can ensure a company has the right balance of staff in terms of skills & experience.  Strong collaboration, influencing and problem resolution skills.  Able to quickly understand customer needs and to deliver timely solutions.  Maintain update knowledge of new product.  Handle customers calls.  Focus on up selling sale and cross selling sales.  Attend training sessions related to the products and customers. Show less

Education

  • The University of Lahore
    Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management
    2017 - 2019
  • The University of Lahore
    Bachelor of Business Administration - BBA, Human resource management
    2013 - 2017

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