Experience

Braman Motorcars

• United States
• Automotive
• 100 - 200 Employee

• titleclerk account recievable

  • Jan 2009 - Present

  Miami, Florida, United States



Braman Miami

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• BDC OPERATOR

  • Jan 2009 - Mar 2015

  My tasks consist of making service appointments for all clients who service their vehicles in Braman and schedule all lease return appointments as well. I am responsible for Teleservice. Teleservice is a program in where a clients vehicle will send a signal when the car is due for service or when the customer manually sends a signal because they have certain concerns of their vehicle. My task would be to call the customer and advise them that their car may be due for service and then… Show more My tasks consist of making service appointments for all clients who service their vehicles in Braman and schedule all lease return appointments as well. I am responsible for Teleservice. Teleservice is a program in where a clients vehicle will send a signal when the car is due for service or when the customer manually sends a signal because they have certain concerns of their vehicle. My task would be to call the customer and advise them that their car may be due for service and then schedule them an appointment with one of our service advisors. It is very important that I check who their previous service advisor was and match them together. This can make the service process smoother for the client as well for the service advisor, being that they have met before. Another one of my tasks include the use of IMagicLab. IMagicLab is a program in where General Motors sends us leads when a car is due for any type service, the next step I must perform is to contact the customer and notify them that their car is due for service. The customer at this time can request any parts they may be in need of. This leads me to my next task which is to be responsible for the special ordered parts of the service department. I overlook the system to see if any special order parts have arrived and then contact the client in order to have them installed. The BDC department works very closely with the service so I am assigned to a specific service advisor in which I call to confirm their appointments and if any did not show I must call to reschedule the appointment that was missed. To speed up a clients service experience I frequently check when vehicles from service are ready and notify the customers right away. In addition on a daily basis I cover the BMW Reception area for lunch from 1-2 pm. Finally I assist my supervisor with the program Callbright in which I monitor all incoming calls to the dealership.

• Warranty Auditor

  • Jan 2009 - Jan 2009