I have had the pleasure of working with Shay Russe, serving as his direct report on a project. As the Senior Service Delivery Manager, he directed our team to improved the service level, agent availability, and first call resolution statistics for the help desk in the time we worked together there. On our one-on-one meetings, we would remark on having the same passion for supporting people as well as technology. Shay knew that the value of teamwork would help us succeed there. Saddened when Shay parted from the project but I knew the path of success he started there would continue. He encouraged me as a team lead to be supportive yet direct in my management style. For all these reasons, I would recommend Shay Russe in a supervisory role with any organization that values excellence in leadership.

I am writing this to strongly recommend Shay in the roles of a Sr Program /Operations Manager. I know Shay as a Program Manager for couple of Projects which I managed for him. During the initial Project assignment stage, I met with him for a debriefing -where he took time to review the background and the project expectation. By our second meeting, I could sense his level of involvement and attention to detail – which are required for a program Manager. We outlined the scope of work during the next few meetings, working with vendors, business and IT team and a schedule was drawn (Fast tracked due to urgent business need). While the entire project team were in agreement to meet this fast tracked timeline, It was heart warming to see a Program Manager like him also go over and lead by example, to the way and put extra hours necessary to meet the deadlines. He always stood and supported his team , keeping the business goal in mind. Overall, wishing him the best and look forward to be working with hm again!

I have had the pleasure of working with Shay Russe, serving as his direct report on a project. As the Senior Service Delivery Manager, he directed our team to improved the service level, agent availability, and first call resolution statistics for the help desk in the time we worked together there. On our one-on-one meetings, we would remark on having the same passion for supporting people as well as technology. Shay knew that the value of teamwork would help us succeed there. Saddened when Shay parted from the project but I knew the path of success he started there would continue. He encouraged me as a team lead to be supportive yet direct in my management style. For all these reasons, I would recommend Shay Russe in a supervisory role with any organization that values excellence in leadership.

I am writing this to strongly recommend Shay in the roles of a Sr Program /Operations Manager. I know Shay as a Program Manager for couple of Projects which I managed for him. During the initial Project assignment stage, I met with him for a debriefing -where he took time to review the background and the project expectation. By our second meeting, I could sense his level of involvement and attention to detail – which are required for a program Manager. We outlined the scope of work during the next few meetings, working with vendors, business and IT team and a schedule was drawn (Fast tracked due to urgent business need). While the entire project team were in agreement to meet this fast tracked timeline, It was heart warming to see a Program Manager like him also go over and lead by example, to the way and put extra hours necessary to meet the deadlines. He always stood and supported his team , keeping the business goal in mind. Overall, wishing him the best and look forward to be working with hm again!

I have had the pleasure of working with Shay Russe, serving as his direct report on a project. As the Senior Service Delivery Manager, he directed our team to improved the service level, agent availability, and first call resolution statistics for the help desk in the time we worked together there. On our one-on-one meetings, we would remark on having the same passion for supporting people as well as technology. Shay knew that the value of teamwork would help us succeed there. Saddened when Shay parted from the project but I knew the path of success he started there would continue. He encouraged me as a team lead to be supportive yet direct in my management style. For all these reasons, I would recommend Shay Russe in a supervisory role with any organization that values excellence in leadership.

I am writing this to strongly recommend Shay in the roles of a Sr Program /Operations Manager. I know Shay as a Program Manager for couple of Projects which I managed for him. During the initial Project assignment stage, I met with him for a debriefing -where he took time to review the background and the project expectation. By our second meeting, I could sense his level of involvement and attention to detail – which are required for a program Manager. We outlined the scope of work during the next few meetings, working with vendors, business and IT team and a schedule was drawn (Fast tracked due to urgent business need). While the entire project team were in agreement to meet this fast tracked timeline, It was heart warming to see a Program Manager like him also go over and lead by example, to the way and put extra hours necessary to meet the deadlines. He always stood and supported his team , keeping the business goal in mind. Overall, wishing him the best and look forward to be working with hm again!