Shay Macleod

Bartender at Hoppers Garden Bar
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Contact Information
us****@****om
(386) 825-5501
Location
Auckland, Auckland, New Zealand, NZ

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Bio

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Experience

    • New Zealand
    • Hospitality
    • 1 - 100 Employee
    • Bartender
      • Nov 2022 - Present

      My experience as a bartender cultivated teamwork, problem-solving, and adaptability skills that remain invaluable in my career. Key Contributions: ● Team Collaboration: Played a pivotal role in a cohesive team that successfully managed the nightly challenges of a bustling bar. ● Problem Solving: Adapted and found solutions on the spot, whether handling customer requests or resolving disputes. ● Efficiency and Coordination: Maintained high productivity and ensured seamless communication among team members. ● Quality Assurance: Upheld the bar's standards, emphasising drink quality, cleanliness, and compliance with health and safety regulations. ● Customer Service: Delivered exceptional customer service, even in high-pressure situations. ● Adaptability: Demonstrated flexibility in a fast-paced environment, learning new recipes and staying attuned to industry trends. Show less

  • vetted
    • Auckland, New Zealand
    • Appointment Setter
      • May 2023 - Sep 2023

      In this dynamic sales position, I have been instrumental in spearheading the launch of a groundbreaking service into the New Zealand market. My core responsibilities encompass: ● Consistently achieving a high call volume of 20 dials per hour, maintaining exceptional productivity levels. ● Strategically engaging decision makers to pinpoint their pain points and challenges. ● Proficiently educating prospects about the profound value and advantages offered by our service. ● Crafting compelling narratives to instil a sense of urgency in addressing prospects' pressing issues. ● Adroitly addressing objections and concerns, turning barriers into opportunities. ● Effectively qualifying prospects and orchestrating seamless appointments for the sales team. ● Playing a vital role in mentoring and nurturing prospective clients within my pipeline, ensuring a robust sales foundation. Reason for leaving – Redundancy due to company restructuring. Show less

  • Digital Zoo
    • Parnell, Auckland
    • Sales Consultant
      • Jul 2020 - May 2023

      In my role as a Sales Consultant, I have cultivated valuable sales expertise, which includes: ● Business Development: Successfully sought new business opportunities through cold calling and arranged client meetings. ● Merchant Understanding: Developed in-depth knowledge of each merchant's business, including products, demographics, and competitive differentiators. ● Strategic Negotiation: Utilised deal structure knowledge to achieve mutually beneficial outcomes and optimise profits. ● Contract Management: Owned contract negotiations, managed margins and ensured favourable terms. ● Client Relations: Managed post-sale communications, resolving conflicts promptly and ensuring compliance with deliverables. My experience demonstrates a strong sales track record and a commitment to driving business success. Reason for leaving - The founder of Digital Zoo launched vetted and invited me to take on a key role in its establishment. Show less

    • New Zealand
    • Wineries
    • 1 - 100 Employee
    • Front of House
      • Sep 2018 - Jun 2020

      In my role at Cable Bay Vineyards, I upheld high standards in fine dining service, which laid a solid foundation for my hospitality career. Responsibilities included: ● Ensuring impeccable cleanliness, including polished cutlery and glassware. ● Assisting with dishwashing and table setup. ● Running drink orders and providing exceptional customer service. ● Contributing to the overall cleanliness and organisation of the restaurant. ● Closing the restaurant to high standards. Reason for leaving- I moved from Waiheke Island into Auckland city. Show less

    • New Zealand
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Beach Ambassador
      • Dec 2017 - Apr 2018

      I played a critical role in educating the public and tourists about beach etiquette and environmental conservation. Responsibilities included: ● Engaging with beachgoers to promote zero waste initiatives. ● Providing information on sun safety and marine ecosystems. ● Participating in beach cleanups and handling emergencies. ● Dealing with challenging individuals in a diplomatic manner. ● Assisting with cleaning and maintaining public amenities. Reason for leaving- It was a summer holiday job whilst I was in high school. Show less

    • New Zealand
    • Performing Arts
    • 1 - 100 Employee
    • Actor
      • Jan 2016 - May 2016

      In this role as an actor, I gained valuable experience in the performing arts and developed strong discipline and professionalism. Responsibilities included: ● Memorising lines and delivering performances under pressure. ● Punctual attendance and commitment to rehearsals and shows. ● Collaborating effectively with fellow actors and production staff. In this role as an actor, I gained valuable experience in the performing arts and developed strong discipline and professionalism. Responsibilities included: ● Memorising lines and delivering performances under pressure. ● Punctual attendance and commitment to rehearsals and shows. ● Collaborating effectively with fellow actors and production staff.

Education

  • Massey University
    Bachelor of Arts - BA, Fashion/Apparel Design
    2022 - 2022
  • Auckland University of Technology
    Bachelor of Arts - BA, Fashion/Apparel Design
    2021 - 2021
  • Saint Kentigern
    E Endorsed
    2017 - 2020
  • St. Andrews College
    2019 - 2019

Community

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