Shay Gooding

Service Desk Engineer II at SisAdmin, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Seattle Area, US
Skills

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Bio

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Credentials

  • IT Security: Key Policies and Resources
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Subnetting in Your Head
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Jan, 2020
    - Nov, 2024

Experience

  • SisAdmin, LLC
    • United States
    • Computer Networking Products
    • 1 - 100 Employee
    • Service Desk Engineer II
      • Mar 2020 - Present

       Work with clients to respond to, document, and resolve inbound technical support requests Ensure that client’s system needs are met, and escalated when necessary Work to maintain client systems and documentation Develop and maintain Microsoft enterprise technologies knowledge and experience Documentation of activities and timekeeping  Work with clients to respond to, document, and resolve inbound technical support requests Ensure that client’s system needs are met, and escalated when necessary Work to maintain client systems and documentation Develop and maintain Microsoft enterprise technologies knowledge and experience Documentation of activities and timekeeping

  • Forks Community Hospital
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Systems Administrator
      • Jan 2018 - Feb 2020

       Deployment and maintenance of Microsoft Windows 7/8.1/10 desktops, laptops,AIO’s and Microsoft Server 2008 R2/2012 R2/2016 in physical and virtualenvironments O365 migration and administration Manage Active Directory, Group Policies and DNS Netgear and HP switch configuration and maintenance Mitel VOIP and Cisco Meraki management Setup and Maintain VMware vCenter environment including Site Recovery Manager Implement Imprivata SSO technologies Deployment of security patches and updates via WSUS Safeguard infrastructure via ESET Endpoint Security Utilize Datto backup solutions SonicWall administration assistance Coordinate support and maintenance with third party vendors

  • Olympic Tech Goods & Services
    • Independent Business Owner
      • Mar 2010 - Jan 2018

       Performed all functions of a sole proprietorship computer repair shop Supported software and hardware for workstations, servers, VOIP, networkappliances, mobile devices, POS systems, and peripherals Utilized quick, impromptu learning for troubleshooting and teaching proprietary systems Provided solutions for client deadline requirements Supported businesses and individuals as clients Organized local skill sharing workshop  Performed all functions of a sole proprietorship computer repair shop Supported software and hardware for workstations, servers, VOIP, networkappliances, mobile devices, POS systems, and peripherals Utilized quick, impromptu learning for troubleshooting and teaching proprietary systems Provided solutions for client deadline requirements Supported businesses and individuals as clients Organized local skill sharing workshop

  • Comcast
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Advanced Services
      • Jun 2007 - Feb 2010

       Troubleshoot customer’s phone, internet and cable connectivity issues Work with concerned customers to ensure satisfaction Work in a team environment where sharing knowledge and resources is vital for success Achieved experienced level stats within 9 months First call resolution over 92%  Troubleshoot customer’s phone, internet and cable connectivity issues Work with concerned customers to ensure satisfaction Work in a team environment where sharing knowledge and resources is vital for success Achieved experienced level stats within 9 months First call resolution over 92%

Education

  • Bellingham Technical College
    Associate's degree, Computer Networking Technology
    -

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