Experience

PassFort, a Moody's Analytics company

• Assistant Director - Customer Success Manager

  • Aug 2022 - Present

• Customer Success Manager

  • Aug 2022 - Nov 2022


Synectics Solutions Ltd
• United Kingdom
• Advertising Services
• 1 - 100 Employee
• Relationship Manager

  • Jul 2012 - Aug 2022


Co-Operative Financial Services

• Business Analyst

  • May 2011 - Jul 2012

  Business analysis, process modelling and requirements gathering Effectively engaging stakeholders and communicating key messages relating to project definition. Most recent project was the multi-million pound implementation of a new Customer Data Warehouse for the Co-Operative Bank. Business analysis, process modelling and requirements gathering Effectively engaging stakeholders and communicating key messages relating to project definition. Most recent project was the multi-million pound implementation of a new Customer Data Warehouse for the Co-Operative Bank.



Britannia Building Society

• Financial Services
• 1 - 100 Employee

• Marketing Analyst

  • Aug 2003 - May 2011

  Responsible for the provision and planning of customer contacts through multi-channel campaigns, balancing customer contact volumes/cost with business requirements, ensuring campaign objectives met and ROI achieved. Interface with stakeholders ensuring activities were aligned with business priorities Consistently improving the performance of marketing activities through evaluations and customer insight.

• Call Centre Business Analyst

  • May 2001 - Aug 2003

  Responsibility for forecasting future inbound telephone call activity Responsibility to the Call Centre resource team for maximising capacity of over 300 staff members Preparation of statistical reports and analysis to senior management and executive board