Experience

Currently looking for my next opportunity

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Success Specialist

  • Jun 2022 - Present

  I specialize in customer service and retention. My superior communication skills, written and oral and face to face communications has driven me to the top of every opportunity I have been given. I am a forward thinker, results driven and enjoy complex problem solving. I think outside the box and will go to any length to ensure complete resolution. I specialize in customer service and retention. My superior communication skills, written and oral and face to face communications has driven me to the top of every opportunity I have been given. I am a forward thinker, results driven and enjoy complex problem solving. I think outside the box and will go to any length to ensure complete resolution.



Assure

• United States
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Customer Experience Manager

  • Mar 2021 - May 2022

  I am your direct contact And will manage so client communications and expectations. I will coordinate across multiple teams to manage critical timelines, investor onboarding, platform support, deal closing and throughout your post close activities. I will work with clients as needed via email, phone or video meetings, however is most convenient with my client I am responsible for maintaining long term clients and bringing on new ones. Providing excellent client services and a smooth experience throughout the SPV process. Show less



Concentrix

• Taylorsville, Utah, United States

• Customer Service Specialist

  • Oct 2016 - Mar 2021

  Managed escalated customers unhappy with their service. Was responsible for training soft skills, call control to new hires, Managed escalated customers unhappy with their service. Was responsible for training soft skills, call control to new hires,



Odyssey House of Utah

• United States
• Mental Health Care
• 100 - 200 Employee

• Admissions Counselor

  • Apr 2014 - Aug 2016

  I have a passion for recovery and all that it entails. After processing through my own recovery, I love to give back and show others that through hard work, mistakes and owning what is mine and letting others own theirs, change is possible. So, I am part of an amazing team of people, who work very hard to help people in need, get into treatment.

• Support Staff

  • Feb 2014 - Apr 2014

  Work with clients in a long term treatment facility for Adults.



Olive & Cocoa, LLC

• United States
• Retail
• 1 - 100 Employee

• Sales Representative

  • Oct 2011 - Apr 2014

  I work closely with corporate clients in sending an array of gifts to their clients, staff and referrals. We believe that strong relationships can be built through the art of tasteful giving. There is always a reason to gifts, so don't miss out on the opportunity to make a lasting impression. I work closely with corporate clients in sending an array of gifts to their clients, staff and referrals. We believe that strong relationships can be built through the art of tasteful giving. There is always a reason to gifts, so don't miss out on the opportunity to make a lasting impression.



Franklin Templeton

• United States
• Financial Services
• 700 & Above Employee

• Team Supervisor/Collector

  • Sep 1997 - Jan 2010

  I started as a temp in the Recovery Department for auto loans. I was the top performer and managed a portfolio of approximately $500,000.00 in lost monies. After 7 years, I moved into the open loan department. I maintained a delinquency of .42% . I soon became a team lead and lead my team to be the number one team with the lowest delinquency, 9 months in a row. I started as a temp in the Recovery Department for auto loans. I was the top performer and managed a portfolio of approximately $500,000.00 in lost monies. After 7 years, I moved into the open loan department. I maintained a delinquency of .42% . I soon became a team lead and lead my team to be the number one team with the lowest delinquency, 9 months in a row.