Director of Community Resources

• Jan 2021 - Present

Housing Community Liaison

• Apr 2019 - Present

Housing Navigator works closely with prospective property owners and managers to promote permanent housing opportunities for homeless individuals and families. Conducts outreach and provides educational information regarding subsidies, security deposit assistance, support from a single point of contact.

Housing Specialist/Voucher Manager

• Jun 2017 - Apr 2019

Executed operational and fiscal responsibilities of the Housing Choice Voucher program Analyzed areas of compliance risk and oversaw risk audits Managed data integrity such as successful and timely completion of HUD funding requirements Executed operational and fiscal responsibilities of the Housing Choice Voucher program Analyzed areas of compliance risk and oversaw risk audits Managed data integrity such as successful and timely completion of HUD funding requirements

Administrative Assistant

• Nov 2009 - May 2014

Developed partnerships and collaborations to strengthen services to families Monitored and enforced policies and procedures Developed partnerships and collaborations to strengthen services to families Monitored and enforced policies and procedures

Salon Owner

• Jun 2007 - Nov 2012

Prepared operational and salary budgets Reconciled business and creative needs Prepared/Paid monthly State Sales Tax Reconstructed accounting records from clients' checks and cash receipt Posted receipts to appropriate general ledger accounts. Researched and resolved accounts payable discrepancies Managed payroll for commission personnel Established a Quick Books accounting system to reflect accurate financial records Prepared operational and salary budgets Reconciled business and creative needs Prepared/Paid monthly State Sales Tax Reconstructed accounting records from clients' checks and cash receipt Posted receipts to appropriate general ledger accounts. Researched and resolved accounts payable discrepancies Managed payroll for commission personnel Established a Quick Books accounting system to reflect accurate financial records

Service Writer

• Oct 2007 - Oct 2012

Investigated and resolved customer inquiries and complaints Maintained accurate records of past due customer account activity Handled understaffing, disputes, terminating employees and administering disciplinary procedures Investigated and resolved customer inquiries and complaints Maintained accurate records of past due customer account activity Handled understaffing, disputes, terminating employees and administering disciplinary procedures

Capacity Management Coordinator

• Nov 1999 - Sep 2007

Liaison between the customer service and sales teams Provided an elevated customer experience Developed reputation as an efficient service provider with high levels of accuracy Met or exceeded service and quality standards every review period Gathered and verified all required customer information for tracking purposes Resolved service, pricing and technical problems Working with transportation to fill back haul lanes Liaison between the customer service and sales teams Provided an elevated customer experience Developed reputation as an efficient service provider with high levels of accuracy Met or exceeded service and quality standards every review period Gathered and verified all required customer information for tracking purposes Resolved service, pricing and technical problems Working with transportation to fill back haul lanes