Experience

Casa Munras Garden Hotel & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Feb 2022 - Present



Montage Medical Group

• United States

• Receptionist

  • Feb 2021 - Sep 2021

  -Greeting Patients professionally both in person and on the phone -Quickly answering or properly referring questions and issues -Optimizing provider schedules and patient satisfaction with efficient scheduling -Notifying provider of patient arrivals -Verifying financial records and collecting patient charge -Greeting Patients professionally both in person and on the phone -Quickly answering or properly referring questions and issues -Optimizing provider schedules and patient satisfaction with efficient scheduling -Notifying provider of patient arrivals -Verifying financial records and collecting patient charge



Mirabel Hotel & Restaurant Group

• United States
• Hospitality
• 1 - 100 Employee

• Reservations Supervisor

  • Nov 2019 - Mar 2020



Portola Hotel & Spa at Monterey Bay

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • Feb 2017 - Jun 2019

  -Lead agent performing various sales and administrative duties including up selling hotel guest rooms, answering guest and co-worker inquiries, preparing documents, reports, and filed folios -Successful track record in resolving complex customer issues, consistently advocating for win win solutions with follow-up when appropriate -Coordinated and trained new employees on front desk tasks, educating new hires on process and procedures and providing ongoing feedback related to performance -Maintained solid working knowledge of process and procedures to better support the customer -Ensured continuous customer satisfaction related to quality and compliance requirements -Acted as backup on-duty Manager when necessary, supervising other agents tasks Show less



Nitya Software Solution

• Fremont

• Business Development Manager

  • Jan 2016 - Sep 2016

  -Represent NITYA in a positive and professional manner in and outside of NITYA Software Solutions, Inc. - Bring new direct Clients/Accounts for Software Job Requirements focusing in and around Bay Area but not limited to Bay Area. Job requirements can be Contractual (corp-to-corp) or Contract to Hire or Fulltime positions. -Promote a positive Sale, by making sure understanding the Client/Customer Job requirements, negotiate pay rate, payment terms, communicating the job requirements to Internal Recruiters, accepting qualified resumes from recruiters, interviewing the Job seeker, submit qualified resumes to Customer/Client Managers, assist client in selecting the right job seeker, background/reference checks, verification of academic credentials, close the deal, complete the contract and deliver the personal. - Make sure satisfy client/customer needs, follow up with client managers, participate in achieve client/customer goals providing right personal for customer projects. Provide constructive feedback to company. -Making every effort to maximize both present and long term Sales and gross profits. -Identify and investigate growth opportunities for the company with our Clients/Customers. -Maintain professional environment and motivate other IT Sales/Account Managers in daily work. Show less



Ramblewood Apartments

• Fremont, Ca

• Assistant Manager

  • Aug 2014 - Jan 2016

  - Assisted with move in and move out procedures(Signing Lease) - Assisted in maintaining or preparing weekly status reports - Monitors effectiveness of advertising by maintaining curb appeal, which include putting up balloons - Assisted in lease renewal procedures - Shopped competitors on a regular basis - Helped to schedule apartment market ready and repair work - Inspected vacant apartments - Worked with residents and addressing there needs in a timely manor - Communicating the needs of the property to the resident manager - Making bank deposits daily Show less



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Front Office Agent

  • Sep 2013 - Jan 2014

  - Responsible for providing hi-touch customer experience to guest upon arrival by welcoming and providing accurate information regarding room availability, types, and room rates - Assigned rooms pertinent to guests' needs and choice, as well as collect payments for room and board; instructing bell men to assist with guest luggage - Effectively and efficiently answered 60 -100 inquiries each day and promoting Hilton Honors reward program to all guest to increase participation - Received several completed training certificates from Hilton and Manager Permit to operate as Manager on duty - Built strong relationships with employees at all levels Show less



Holiday Inn Express

• Hospitality
• 700 & Above Employee

• Guest Services

  • Jan 2013 - Aug 2013

  - Managed front desk daily operations, ensuring accurate guest identification and book reservation details were valid prior to room assignment and processing payment. - Processed cash-drops, balance accounts and prepare daily reports; assist customers; and, maintain room vacancies, reservations and assignments. - Provided housemen services by placing amenities in rooms before guest arrival, - Responded to all questions, issues, and requests generated customers in a timely and professional manner - Delivered ongoing reporting analysis to staff Show less



Portola Hotel & Spa at Monterey Bay

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services

  • Feb 2010 - Feb 2013

  - Lead agent performing various sales and administrative duties including up selling hotel guest rooms, answering guest and co-worker inquiries, preparing documents, reports, and filed folios - Successful track record in resolving complex customer issues, consistently advocating for win win solutions with follow-up when appropriate - Coordinated and trained new employees on front desk tasks, educating new hires on process and procedures and providing ongoing feedback related to performance - Maintained solid working knowledge of process and procedures to better support the customer - Ensured continuous customer satisfaction related to quality and compliance requirements - Acted as back up on-duty Manager when necessary, supervising other agents tasks Show less