Experience

Solano County Library
• United States
• Libraries
• 1 - 100 Employee
• Librarian

  • May 2014 - Present


San Jose State University

• United States
• Higher Education
• 700 & Above Employee

• Student Assitant to Web Technologist

  • Jan 2012 - May 2013

  Responsible for day-to-day maintenance of SLIS web content as well as several large special projects. • Completed successful website conversion from file based system to content management system (Drupal) as a part of the SLIS web team. • Created and maintained the CSS layout for legacy pages that were not integrated into the Drupal system. • Created the CSS print layout for the main site per the Associate Director’s requirements. • Modified various PDF documents and forms per staff requests using Acrobat Pro. • Maintained and updated content per faculty and staff requests. • Reviewed various site reports to locate issues such as broken or relocated links. Show less



Bridge Bank

• United States
• Banking
• 300 - 400 Employee

• Help Desk Support Technician

  • Jan 2011 - Apr 2011

  Responsible for end-user support for banking systems, coordinating and performing software installations and updates, and assisting with various tasks. • Answered, evaluated, and prioritized incoming requests for assistance from users experiencing problems with hardware, software, telephony, networking and other computer-related technologies. • Ensured that reported problems and work requests were properly resolved in a timely manner by analyzing problems and developing solutions. • Logged and tracked all problems and work requests in help desk and asset management software system. • Responsible for end-user controls, system user account creation, deletion, and modification in Active Directory and financial software applications. • Performed installation, repair and preventative maintenance of personal computer, laptops and related systems. • Built new / replacement workstations, desktop images and software application installation and distribution. Show less



U.S. Bank (formerly Pacific National Bank)

• Systems Administrator

  • Jun 2005 - Jun 2010

  Responsible for Information Security monitoring, logging and reporting; intranet maintenance and development; provide end-user support for banking systems, coordinate and perform software installations and updates, and assist with various Business Continuity Plan tasks.• Developed and implemented Information Systems Security System Monitoring process.• Assisted in intranet development and maintenance.• Created and processed various regulatory and sales reports.• Implemented BIC Extract Generator system allowing automated report production and thereby saving staff-hours in various business units.• Implemented Bank Control changes to the core banking system.• Worked in test lab environment when implementing new Service Bureau applications or upgrades. • Responsible for creating test scripts during systems and application upgrades.• Acted as branch advocate to ensure business processes are not hindered during implementation or upgrade of core banking application.• Maintained problem resolution reports and coordinated outside vendor participation in resolving problems, as required. Show less

• Computer Help Desk Coordinator

  • Jul 2003 - Jun 2005

  Responsible for first level Windows XP, Windows 2000 & Active Directory Network Administration and troubleshooting for all bank locations. Also responsible for diagnosis and resolution of day-to-day PC hardware and software problems for all employees.• Responsible for system user account creation, deletion, and modifications in Active Directory and Core Banking applications.• Provide end-user support for password resets.• Accountable for diagnosing all network printing problems and timely recommendation of corrective action.• Support in maintaining e-mail and Internet filters, researching and documenting emerging computer viruses. Notifies ISO of status change of new viruses.• Assist in maintaining and documenting database of other user, hardware, and software information; and maintaining backups of data and monitors backup systems. Show less

• Training Specialist

  • Feb 2002 - Jul 2003

  Review branch operation policies and procedures with new employees and conducted various training courses with branch employees.• Conduct new employee orientations which included the discussion of the Association's policies and procedures as stated in the Employee Handbook and Computer Security Policies.• Trained new tellers on procedures for cash handling, balancing, and accurate processing of customer transactions, including introducing new staff to use the teller system and financial institute equipment.• Discuss the importance of financial regulations with new staff members.• Developed and conducted new account training workshops.• Developed job aids to assist branches with monthly training in topics such as BSA/AML, Regulation CC, the Truth in Savings Act and Regulation P.• Assisted in training development for core banking system conversion. Show less

• Operations Officer

  • Aug 2001 - Feb 2002

  Supervised tellers within the branch, controlled vault cash, and completed daily reports, check runs, balanced and maintained ATM, and back up records.• Opened new accounts and answered savings questions.• Relieved manager when out of office.

• Account Representative

  • Jun 1997 - Aug 2001

  Processed daily transactions, controlled and balanced cash drawer and opened new accounts and answered savings questions.