Experience

Midwest Automation Supply
• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee
• Customer Service Manager

  • Nov 2020 - Present

Fifth Wheel Freight
• United States
• Truck Transportation
• 100 - 200 Employee
• Dedicated Operations

  • Mar 2019 - May 2020


Nolan Transportation Group (NTG)

• United States
• Truck Transportation
• 700 & Above Employee

• Operations Specialist

  • Jan 2017 - Feb 2019

  Booking and scheduling shipments with partnered carriers Tracking shipments from start to finish Resolving issues quickly and efficiently Negotiating daily freight and shipping rates Developing and maintaining carrier relationships Communicating with customers, carriers and brokers Collaborating with team members in pursuit of the company’s goals and objectives Maintaining office organization and efficiency Booking and scheduling shipments with partnered carriers Tracking shipments from start to finish Resolving issues quickly and efficiently Negotiating daily freight and shipping rates Developing and maintaining carrier relationships Communicating with customers, carriers and brokers Collaborating with team members in pursuit of the company’s goals and objectives Maintaining office organization and efficiency



Itty Bitty Restaurant

• General Manager

  • May 2015 - Dec 2016

  Manage restaurant policies and guidelines to balance exceptional experience for customers while ensuring profitable operations Develop the staff schedule Interact with customers Provide leadership for staff Responsible to recruit and train a professional serving staff Manage all aspects of restaurant operations Responsible for marketing and advertising including developing and updating the social media platform Manage restaurant policies and guidelines to balance exceptional experience for customers while ensuring profitable operations Develop the staff schedule Interact with customers Provide leadership for staff Responsible to recruit and train a professional serving staff Manage all aspects of restaurant operations Responsible for marketing and advertising including developing and updating the social media platform



AHC+Hospitality (formerly Amway Hotel Corporation)

• PBX Operator

  • Aug 2014 - Jan 2015

  Managed the main inbound call center directing all requests to appropriate Amway personnel Directed all incoming calls and route them to the correct individual or department Provided required flexibility with customers to ensure their needs were met and their experience with the hotel was positive Managed the main inbound call center directing all requests to appropriate Amway personnel Directed all incoming calls and route them to the correct individual or department Provided required flexibility with customers to ensure their needs were met and their experience with the hotel was positive