Experience

GRUBBS INFINITI of San Antonio

• United States
• Retail Motor Vehicles
• 1 - 100 Employee

• Service Advisor

  • Sep 2021 - Present



Principle Auto Group

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• • Apr 2016 - Sep 2021

  • Daily duties including creating estimates and repair orders for customers as well as receiving final payments for services performed• Resolved technical solutions over phone and face to face while also advising customers as to what services should be performed. • Coordinated vehicle pick up times and details with each customer as well as a follow up on services performed to ensure they are satisfied.• Scheduled and in involved in planning the work load of the shop while still fulfilling the needs of the client.• Consistently ranked in top 5% of the nation as a team and as a service advisor • Worked in tandem with all technicians on a daily basis and provided any and all support needed to successfully fulfill the needs of the customer. • Maximized productivity with minimal staff while still providing communication and customer service to customers.• Created an experience that fulfilled customer needs, built strong relationships and created Infiniti customers for life. Show less

• • Apr 2016 - Sep 2021



Clean Swimming Pool Services

• Floresville, texas

• Operations Manager/ Certified Pool Operations/ Training Manager

  • Aug 2008 - May 2016

  Oversaw daily operations, personnel management and assisted in marketing, business development, advertising and long range planning activities including, but not limited to: • Managed bookkeeping and financial management of corporate assets, totaling $200,000 in annual revenue • Managed all company administrative duties such as generating invoices, filing and maintaining receipts, creating employee & service route schedules, maintain service logs, receipts and produce invoices • Manage, order and forecast inventory to support ongoing operations for the store and in the field • Conducting recruitment and training procedures for all store employees and service technicians • Oversaw proper upkeep and maintenance of 150+ swimming pools in a three county service area • Created and maintained website, published advertisements, sales and specials campaigns • Perform sales floor work such as greeting, consulting and assisting customers within the store • Attend industry wide trade shows in an effort to gain a national presence for the company Show less



Jim's Restaurant

• San Antonio, Texas

• Server/ Hostess/ Cashier

  • May 2012 - Aug 2014

  • Provide customers with exceptional customer service in a fast paced restaurant environment • Maintain a positive and professional demeanor in an effort to provide a great guest experience • Answered customer phone calls requesting both reservations and to-go orders • Provide customers with exceptional customer service in a fast paced restaurant environment • Maintain a positive and professional demeanor in an effort to provide a great guest experience • Answered customer phone calls requesting both reservations and to-go orders