Experience

Q-Centrix

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Strategic Development Representative

  • Dec 2021 - Present



Liveops, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Customer Service Manager

  • Jan 2006 - Dec 2021

  Increased company sales by developing strong knowledge of company’s products and services. I presently sell a broad range of merchandise and services to both individuals and commercial accounts. I am able to maintain a calm, friendly demeanor with upset customers to de-escalate stressful situations. Aid senior leadership during executive decision-making processes and generate daily reports to recommend corrective actions and improvements. Manage accurate and adequate cash stock and inventory balances using a wide range of systems including sales force. Consistently meet or exceed all sales goals.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Representative

  • Jan 2003 - Jan 2005

  Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments. Met or exceeded call speed, accuracy and volume benchmarks. Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments. Met or exceeded call speed, accuracy and volume benchmarks.